Lucas Robotton

• Lead regional certification and evaluation operations across 10 Latin American countries, overseeing certification pipelines, recertifications, and operational performance.

• Manage and develop a team of three Operations Analysts, establishing priorities, monitoring KPIs, and ensuring achievement of regional objectives and service levels.

• Represent the region in global governance bodies and cross-functional working groups, collaborating with B Lab Global on certification standards, process improvements, and Salesforce-related initiatives.

• Oversee organizational structure reviews (OSRs), certification committees, and regional decision-making processes, ensuring consistency, quality, and alignment with global standards.

• Develop and maintain operational dashboards, reports, and performance metrics to support data-driven decision-making and strategic planning.

• Led regional performance management and business planning processes, developing forecasts, operational targets, and strategic reports for leadership teams across Latin America.

• Designed and maintained dashboards, tracking tools, and business intelligence initiatives to support data-driven decision-making and monitor certification growth, conversion rates, and retention metrics.

• Presented regional performance insights to executive leadership and country teams, fostering a culture of accountability, continuous improvement, and results-based management.

• Coordinated regional Business Development Committees, facilitating cross-country alignment, performance reviews, and strategic planning discussions.

• Managed cross-functional operational projects and data governance initiatives, improving reporting quality, operational visibility, and regional decision-making processes.

• Managed the certification pipeline for Brazilian companies, supporting lead qualification, stakeholder engagement, and progression through the certification process.

• Facilitated capacity-building sessions for more than 200 companies, providing guidance on impact measurement and management through the B Impact Assessment and SDG Action Manager.

• Built and maintained relationships with prospective and existing companies, fostering engagement and supporting the adoption of sustainability and impact management practices.

• Contributed to community growth and ecosystem development initiatives, supporting business development, retention, and engagement strategies across the Brazilian market.

• Developed an open innovation project using the PDCA methodology through Insper’s “Problem-Solving Efficiency” program, focused on process improvement and operational excellence.

• Recognized with the Best Project of the Semester award and earned a Green Belt certification from Falconi for applying structured problem-solving and continuous improvement methodologies.