Lucas Rodrigues e Silva

Support Engineer | Infrastructure & Security Analyst

Rio de Janeiro

Summary

Support Engineer with 4+ years of enterprise technical support experience in mission-critical environments. Expertise in incident management, SLA-driven troubleshooting, and cross-platform support across Linux and Windows systems. Fortinet-certified professional with security-focused knowledge applicable to IAM/PAM environments. Fluent English speaker experienced in international team collaboration.

Experienced with data center operations, including server and network infrastructure. Utilizes troubleshooting skills to address and resolve technical issues swiftly. Knowledge of best practices in maintenance and preventative measures ensures high reliability and efficiency.

Overview

years of professional experience

Certifications

Work History

Data Center Technician

Elea Data Centers

2024.03 - Current

Maintain high-availability data center infrastructure with SLA compliance
Monitor systems using Zabbix and Grafana for proactive incident detection
Perform hardware installations, structured cabling, and preventive maintenance
Troubleshoot network issues including connectivity and VLAN configurations
Document incidents and resolutions in ServiceNow knowledge base
Execute network certification using Fluke Versiv 2 testing equipment
Assisted in development of scalable network architecture to support growing data demands.

Junior Infrastructure Analyst

TQI Consulting & Development

2022.10 - 2023.02

Provided enterprise-level technical support for global IT infrastructure
Managed incident lifecycle from analysis to resolution with proper escalation
Configured and troubleshot VLANs and switch security on Cisco and Huawei devices
Assisted in Windows Server administration including user access management
Collaborated with international teams across multiple time zones
Developed technical documentation for network and system procedures
Streamlined IT processes for increased efficiency with automation tools and scripting.
Collaborated with cross-functional teams to design, develop, and implement scalable infrastructure solutions.

IT Intern

Huawei

2021.08 - 2022.10

Provided first-line IT support for hardware, operating system, and connectivity issues
Triaged and escalated support tickets via ServiceNow ticketing system
Assisted in VPN and firewall access troubleshooting
Documented solutions and FAQs to improve team knowledge base
Supported software deployment and IT asset management processes
Provided technical support, resolving IT issues to maximize productivity for team members.
Supported IT department in handling technology rollout and maintenance.

Education

Associate Degree - Systems Analysis and Development

Universidade Veiga De Almeida

Rio De Janeiro - RJ, Brazil

06.2026

Skills

Operating Systems: Linux (RHEL, Ubuntu, CentOS), Windows Server

Virtualization: VMware, Hyper-V

Networking: TCP/IP, DNS, DHCP, VPN, VLAN, Firewall (Fortinet, Cisco ASA)

Monitoring & ITSM: Zabbix, Grafana, ServiceNow

Certification

Fortinet Certified Associate Cybersecurity (2025-2027)

TECHNICAL TRAINING

Cisco CCNA Enterprise Networking, Cisco, 2024
Cisco CCNA Security and Automation, Cisco, 2024
Fortinet FortiGate 7.4 Operator Training, Fortinet, 2024
Threat Landscape Security Training, Fortinet, 2024
Cisco CCNA Switching and Routing, Cisco, 2023
Cisco CCNA Wireless Essentials, Cisco, 2023
AWS Cloud Fundamentals, Amazon Web Services, 2023
Data Science Fundamentals, Cisco, 2023
Cisco CCNA Network Fundamentals, Cisco, 2022
Cybersecurity Essentials Training, Cisco, 2022
Git and GitHub Version Control, Digital Innovation One, 2022

Timeline