Luca Trece
Payment Product Specialist
Pieta
Summary
Experienced payments specialist with a comprehensive understanding of the U.S. payment ecosystem. Demonstrated expertise in collaborating with multiple payment providers and in-depth knowledge of end-to-end payment processes. Passionate about the payments industry, I possess a robust skill set in API integration and optimization, ensuring seamless and efficient payment solutions.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Payment Product Specialist
Leo Vegas (BetMGM)
03.2024 - Current
- Analyzing data and performance regarding Payment products, creating reports, and taking actions based on the results to maximize payment acceptance rate.
- Figuring as a bridge between developers and PSPs when implementing and launching new Payment Methods/PSPs.
- Optimizing payment method performance through payment gateway configuration, payment routing, and risk configurations.
- Performing testing and quality assurance of payment methods.
- Manage escalation of payment issues with providers, tech support, Engineering, and other departments.
- Gather feedback from CS, Payment, and Risk Teams for further system improvements and assist the Product Team with prioritization.
- Maintain provider relationships and follow up on performance, metrics, and transaction troubleshooting.
- Maintain documentation of payment methods, such as customer flow, limits, etc.
System Integration Engineer
Trustly
03.2022 - 04.2024
- Responsible for assisting new merchants into Trustly's Back Office platform, ensuring a seamless and user-friendly experience.
- Provide robust technical assistance to merchants both before (during the Sandbox testing phase) and after integration (when live in the Production environment), addressing and resolving any queries or issues that arise.
- Execute changes and updates to the current Production configuration for existing merchants, ensuring optimal performance and compliance with evolving requirements.
- Conduct alpha testing for new product releases in the Production environment, ensuring reliability and identifying potential improvements prior to wide-scale deployment.
- Lead the planning and execution of ODFI (Originating Depository Financial Institution) migration strategies, ensuring minimal disruption and maintaining the integrity of financial transactions.
- Monitor the health status of merchant integrations and analyze transaction volumes to ensure uninterrupted service and identify trends or anomalies.
- Act as a technical resource for other teams within the organization, providing expert advice and support for various technical inquiries and challenges.
Software Quality Assurance
Infosys (Johnson & Johnson Account)
08.2021 - 03.2022
- Oversee and ensure adherence to the Software Development Life Cycle (SDLC) processes across various Johnson & Johnson projects, ensuring software quality and compliance with industry standards.
- Develop and implement comprehensive QA strategies to identify and mitigate risks, ensure product reliability, and maintain high-quality standards in software development.
- Ensure all software development processes and products comply with relevant regulatory standards specific to the healthcare and pharmaceutical industries, such as FDA guidelines.
- Plan and execute detailed test scenarios, including functional, non-functional, regression, and performance tests, to validate the quality of software products.
- Work closely with development, operations, and business teams to align QA processes with overall project objectives and timelines.
- Provide training and mentorship to QA team members and other project staff to promote a thorough understanding of QA best practices and SDLC requirements.
- Evaluate and recommend QA tools and technologies to improve testing efficiency and accuracy, keeping abreast of the latest advancements in software quality assurance.
- Maintain comprehensive documentation of QA processes, test results, and improvement measures, and provide regular reports to project stakeholders.
QA Team Leader
Brisa (LG Mobile Project)
06.2021 - 08.2021
- Lead the creation of comprehensive test plans and strategies, managing the quality assurance team, and proactively identifying potential project setbacks.
- Ensure adherence to project timelines by continuously monitoring and managing the level of risk associated with software development processes.
- Oversee the review and approval of inconsistency reports, ensuring all software testing complies with the highest standards and best practices tailored to each project's specific requirements.
- Engage in effective communication with stakeholders, providing regular updates on testing progress, challenges, and outcomes.
- Continuously track and evaluate the performance of the test team, implementing corrective and preventive actions to maintain high standards of quality assurance.
- Maintain daily communication with the global development team for regression testing and refining issue reports.
QA Manual Tester
Brisa (LG Mobile Project)
02.2020 - 06.2021
- Part of a project with a history of more than 1 million executed test cases and more than 17 thousand sub-projects accomplished, covering multiple countries in Latin America and Europe.
- Responsible for creating and reporting documentation related to projects assigned by LG Electronics.
- Detection and reporting of issues using Mantis Bug Tracker, HP ALM, and Test Director.
- Execution of functional tests and non-functional tests, as well as exploratory tests, performance tests, and regression.
Education
Bachelor of Arts - English Language And Literature
Universidade Católica Do Salvador
Salvador, Bahia, Brazil 04.2001 -
Timeline
Payment Product Specialist
Leo Vegas (BetMGM)
03.2024 - Current
System Integration Engineer
Trustly
03.2022 - 04.2024
Software Quality Assurance
Infosys (Johnson & Johnson Account)
08.2021 - 03.2022
QA Team Leader
Brisa (LG Mobile Project)
06.2021 - 08.2021
QA Manual Tester
Brisa (LG Mobile Project)
02.2020 - 06.2021
Bachelor of Arts - English Language And Literature
Universidade Católica Do Salvador
04.2001 -
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