Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
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Lucca Salles Luz

São Bernardo do Campo

Summary

Working as a commercial support at JVBti Solutions, where I am in charge of CX coordinator, sales funnel and marketing strategy. Before this, I held various roles in CMO company and gained valuable experience in business relations and data organization.

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Account Manager

JVBti Soluções digitais
06.2023 - Current
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • I have also been transmitting and acquiring knowledge in parts like: AI ( Artificial Intelligence ), Lead negotiation, Outbound marketing, SaaS for B2B/B2C, CRM, Cloud, Business Intelligence, B2B Communication
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Marketing Intern

  • Internship in the marketing area with the entire initial sales funnel process, from attracting customers to demonstrating the product based on their pains
  • I gained commercial and technical knowledge from my team, where I was able to get to know and study our partners in depth (Zendesk / Kore.ai / Riversoft) and understand their functionalities for each need.

Administrative intern

CMO centro medico e odontológico Jabaquara
  • Estágio com experiência no setor administrativo, fazendo planejamento semanal e mensal, inserção de documentos e relatórios em Excel, coordenação na gerência, ajuda com demais tarefas diárias no setor financeiro e administrativo
  • Principais eficiências realizadas : - Promover os serviços em eventos - Coordenar
  • Design do material promocional e distribuí-lo nos canais on-line e off-line - Anunciar a empresa e seus produtos/serviços em diferentes mídias - Produzir textos de marketing para website - Criar e enviar boletins informativos regularmente com as atualizações dos serviços - Participar de grupos de mídia social e plataformas profissionais para discutir temas relacionados com
  • Setor - Monitorar as páginas de mídia social e atender às consultas dos clientes

Education

Associate of Arts - Marketing

Universidade Anhembi Morumbi
São Paulo
06.2023

extenção - Marketing digital

Universidade De São Paulo
São Paulo
01.2020

licença - Growth hacking

Alura
06.2023

extenção - Criação de produtos

Fundação Getulio Vargas

Associate of Arts - Língua Inglesa e Literaturas de Língua Inglesa

The Way To Success
01.2018

Skills

  • Project Support
  • Content Creation
  • Administrative Support
  • Client Engagement
  • Search Engine Optimization
  • Copywriting
  • Business Correspondence
  • Community Management
  • Product positioning

Certification

  • Certificado de Atividade - III
  • Congresso Gestão e Negócios
  • Wordpress: integração whatsapp e internacionalização
  • Certificado de Atividade - IV

Personal Information

Title: Marketing | CX & Growth

Timeline

Account Manager

JVBti Soluções digitais
06.2023 - Current

Marketing Intern

Administrative intern

CMO centro medico e odontológico Jabaquara

Associate of Arts - Marketing

Universidade Anhembi Morumbi

extenção - Marketing digital

Universidade De São Paulo

licença - Growth hacking

Alura

extenção - Criação de produtos

Fundação Getulio Vargas

Associate of Arts - Língua Inglesa e Literaturas de Língua Inglesa

The Way To Success

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Lucca Salles Luz