Lucky Mariano
Rio De Janeiro,RJ
Summary
Professional focused on delivering exceptional customer service. Experienced on busy hotel environment and working with diverse teams. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
GUEST SERVICE ASSOCIATE
NORWEGIAN CRUISE LINES
09.2023 - 03.2024
- Participated in a diverse team providing exemplary customer service by assisting guest with inquiries, check in and check out, handling cash and exchange foreign currency
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
CABIN STEWARD
Costa Crociere
10.2022 - 05.2023
- Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
- Maintained inventory of cabin supplies and amenities, replenishing items as needed for guest comfort.
- Demonstrated excellent communication skills when interacting with guests from diverse backgrounds and cultures.
- Provided personalized service to VIP guests, exceeding expectations and fostering repeat business.
Housekeeping Steward
COSTA CROCIERE
12.2021 - 07.2022
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and supervisors to enhance service quality.
Sales Associate
FLY STORE
12.2020 - 10.2021
- Demonstrated ability to provide exceptional customer service, in-depth product knowledge, and effective sales closing skills
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor in Tourism -
UNOPAR Graduation Center
06.2024
Skills
- CUSTOMER SERVICE
- PROBLEM SOLVING
- INTER PERSON COMMUNICATION
- DETAIL ORIENTED
- TEAM PLAYER AND ADAPTABLE
- EXPERIENCED IN HOTEL AREA
- MULTI TASKING
- CULTURAL AWARENESS
- PUBLIC SPEAKING
- TIME MANAGEMENT
Languages
- PORTUGUESE (NATIVE)
- ENGLISH (FLUENT)
- SPANISH (FLUENT)
Timeline
GUEST SERVICE ASSOCIATE
NORWEGIAN CRUISE LINES
09.2023 - 03.2024
CABIN STEWARD
Costa Crociere
10.2022 - 05.2023
Housekeeping Steward
COSTA CROCIERE
12.2021 - 07.2022
Sales Associate
FLY STORE
12.2020 - 10.2021
Bachelor in Tourism -
UNOPAR Graduation Center
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