LUIS GARCIA
BUTLERS BROTHER
DACULA- GEORGIA,GA
2
Languages
13
years of professional experience
Strategic leader with expertise in elevating operational standards and driving team performance. Communicates clear expectations and aligns team efforts with company vision to achieve measurable goals. Builds productive relationships, resolves complex issues, and enhances customer satisfaction. Ensures quality assurance and compliance through effective training and regulatory adherence.
Work History
CDL Class B Dumbstruck
1 Year 1 Month- Exhibited strong personal responsibility in completing assignments.
- Adapted quickly to dynamic work environments to ensure productivity.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
CDL Class A Truck Driver
1 Year 7 Months- Operated CDL Class A truck to deliver construction materials and equipment to job sites
- Inspected vehicle systems before trips to verify safety and DOT compliance
- Secured loads with straps and tie-downs to prevent shifting during transport
- Coordinated delivery schedules with crews to support efficient site operations
General Manager
2 Years 6 Months- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Utilized customer feedback to enhance operations and strengthen brand loyalty.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Coordinated sales promotions with department managers to maximize impact and engagement.
- Used customer feedback for improving operations and building brand loyalty.
- Utilized data analytics techniques to identify areas for improvement.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Demonstrated and supported continuous improvement and growth mindset.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Created policies, procedures and guidelines for staff members' daily operations.
- Developed policies and procedures to streamline daily operations for staff members.
Customer Service Representative
6 Months- Resolved customer complaints and inquiries efficiently, enhancing overall customer satisfaction.
- Communicated effectively with customers, fostering positive interactions and understanding.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving skills to address customer needs, ensuring respectful and effective service.
- Processed customer orders accurately to ensure timely delivery. and detailed transaction information to customers.
- Logged details of customer service calls in computer system following correct protocols.
- Resolved complex brokerage account inquiries, ensuring accurate guidance on trades, transfers, and account maintenance.
General Manager
1 Year- Cultivated strategic partnerships with vendors and suppliers to enhance operational efficiency.
- Monitored store performance and identified opportunities for improvement.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Analyzed store performance metrics to uncover and implement targeted improvement initiatives.
- Recruited team members to maintain adequate staffing levels.
- Led customer service teams to elevate customer satisfaction levels and foster long-term loyalty.
- Established employee development plan, setting clear expectations for team members.
- Built and maintained relationships with vendors and suppliers.
General Manager
1 Year 2 Months- Cultivated strong relationships with vendors and suppliers to enhance collaboration and service delivery.
- Established open-door communication system to facilitate cross-departmental engagement and feedback.
- Analyzed store performance metrics to pinpoint areas for operational enhancement.
General Manager
6 Years 11 Months- Monitored store performance and identified actionable opportunities for improvement to enhance overall efficiency.
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Built and maintained relationships with vendors and suppliers.
- Analyzed current processes and implemented efficiencies that reduced costs.
- Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.
- Planned, coordinated and oversaw company events and promotions.
- Developed strategic plans for sales growth in both domestic and international markets.
- Utilized customer feedback to enhance operations and strengthen brand loyalty through targeted improvements.
- Established performance metrics and tracked progress against organizational goals.
- Ensured compliance with regulatory standards by monitoring internal processes.
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Developed long and short-range financial objectives, supporting company mission statement.
- Developed strategies that streamlined operations, reduced costs, and maximized profitability in alignment with company goals.
- Established employee development plan, setting clear expectations for team members.
- Provided coaching and mentoring support for employees at all levels of the organization.
Education
High School Diploma
Skills
P&L management
Route Planning
Labor Cost Controls
Budgeting strategies
Safety Compliance
Market Growth
Customer Experience
Bilingual
Delivery Coordination
Problem Resolution
Team Leadership
Supervision and Training
Schedule management
Food Preparation and Safety
Quality management
Sales analysis
Goal management
Team building
Cost analysis
Goal achievement
Relationship building
LANGUAGES
Spanish
Bilingual
Timeline
CDL Class B Dumbstruck
BUTLERS BROTHER
09.2025 - CurrentRead More
CDL Class A Truck Driver
Perrone Construction And Remodeling
05.2025 - 12.2026Read More
General Manager
La Michoacana loca mexican food
02.2024 - 08.2026Read More
Customer Service Representative
Morgan Stanley Etrade.
10.2023 - 04.2024Read More
General Manager
Fronteras mexican
10.2022 - 10.2023Read More
General Manager
Willys mexicana grill
01.2021 - 03.2022Read More
General Manager
Chipotle mexican grill
07.2013 - 06.2020Read More
PERU
High School Diploma
Read More