Luis Jose Velasquez Hernandez
Francisco Beltrao
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Junior Waiter
Princess Cruises Lines
Santa Clarita, California
04.2023 - Current
- Enhanced customer experience by providing friendly and efficient service during busy shifts.
- Prioritized passengers and crew safety by taking all necessary actions.
- Safely and satisfactorily managed all passenger diets, allergies and food preferences.
- Contributed to increased restaurant sales by upselling menu items and making personalized recommendations based on customer preferences.
- Reduced order errors through diligent attention to detail when taking orders and communicating with kitchen staff.
- Resolved guest complaints professionally, working efficiently to address concerns and maintain a positive dining environment.
Customer Service Representative
Teleperformance
Boyacá, Colombia
07.2020 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Restaurant Waiter
El Fresal
Boyaca, Colombia
01.2019 - 02.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
No Degree - Occupational Hygiene And Safety
UPTOS "Clodosbaldo Russian"
High School Diploma -
Antonio Lemus Perez
07.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Customer satisfaction measurement
- Follow-up skills
- Product Knowledge
Languages
English
Advanced
C1
Italian
Elementary
A2
Spanish
Bilingual or Proficient (C2)
visa
C1D USA transit
Timeline
Junior Waiter
Princess Cruises Lines
04.2023 - Current
Customer Service Representative
Teleperformance
07.2020 - 01.2023
Restaurant Waiter
El Fresal
01.2019 - 02.2020
No Degree - Occupational Hygiene And Safety
UPTOS "Clodosbaldo Russian"
High School Diploma -
Antonio Lemus Perez