Luiz Messias

As an Email Marketing Analyst, I helped to develop, manage, and execute marketing strategies for clients, earning two promotions and actively participating in meetings to present results and align strategies with stakeholders. In software development, I collaborated closely with systems analysts and programmers to resolve issues, enhance capabilities, and apply security measures, ensuring robust, high-performing systems using established design patterns. I analyzed user needs, reviewed project requirements, and coordinated testing throughout the development lifecycle, while modifying software to fix errors and improve interfaces. I recommended strategies to optimize equipment performance and team workflow, provided technical support, and contributed to successful project completion.

As Restaurant Service Manager at Napoleão Brewery and Restaurant, I was promoted from waiter and kitchen assistant due to my strong performance. I managed customer service, dining area cleaning and organization, and improved processes for food preparation, service, and bar cash handling. Additionally, I oversaw cash management, including receiving and paying for goods, organized inventory, and trained new team members.

As a Multi-Role Restaurant Staff member, I excelled as a waiter and kitchen assistant, earning a promotion to pizza maker due to strong performance. In this role, I managed pizza and condiment production and trained new employees. As a waiter, I handled dining area organization, customer service, order and payment processing, and inventory maintenance. As a kitchen assistant, I ensured kitchen cleanliness, organized and stored condiments, and assisted with partial or full dish preparation.

As an Administrative Assistant apprentice at PKC Group, I worked in Customer Service, issuing invoices using MICROSIGA TOTVS, assisting with inventory control, preparing documents for goods dispatch with the WISE program, entering internal notes, verifying data, and managing spreadsheet data and physical parts inventory. Due to strong performance, I was hired full-time after 11 months, with the role concluding when the company ceased operations in the state.

As an apprentice at MAHLE in Itajubá, Brazil, from March to December 2013, I worked as an administrative assistant in the Formare internship program. In the Bushings and Washers Administrative Sector, I handled internal note entries, data verification, and spreadsheet data entry using SAP, while assisting with inventory control and physical parts management. In the Medical Clinic Reception, I managed employee reception, provided customer service, performed data entry and verification using SAP, and organized file management.

Growing up on a farm, I have worked informally as a helper in various settings to earn extra income. My roles included assisting with the manual and mechanical planting and harvesting of vegetables, grains, root crops, and small fruits, weeding fields, loading crops for market transport, and supporting farm stands by preparing and selling produce. I maintained irrigation systems, repaired farm buildings, built and inspected fencing, and organized storage to protect feed from pests. I collaborated with owners to enhance operations, recorded animal growth and feeding data, and cared for livestock through regular feeding and watering.