Luka Araujo
Fort Myers
Summary
Friendly and efficient on Customer Service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Customer Service standards with strong skill in retaining product and service information to provide effective issue resolution.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Driver
FedEx:Ground
Punta Gorda
11.2022 - 04.2024
- Delivered packages to customers on time, and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Achieved consistently high customer scores due to exceptional service.
- Reviewed work orders to perform freight movement and deliveries.
- Performed pre-trip inspection checks and reported problems to the supervisor.
- Documented daily mileage, gas, and other data.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet their needs and drive satisfaction.
- Delivered packages to customers in a timely and efficient manner.
Warehouse Manager
Sarac Distributors LLC
Fort Myers
01.2021 - 05.2022
- Established and maintained good relations with customers, vendors, and transport companies.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Coordinated maintenance on the physical condition of the warehouse and equipment, routinely assessing each for needed repairs, updates, or replacements.
- Generated warehouse shipping documents, packing lists, and invoices.
- Maneuvered the forklift over and around loaded pallets, boxes, and other materials.
- Received deliveries, scanned packages, and updated orders in the internal database.
- Compiled, sorted, and filed records of product orders, business transactions, and other activities.
- Read computer-generated move tickets, put-away labels, and delivery labels to properly move merchandise.
Education
High School Diploma -
Colegio Exito
12.2018
Bachelor of Science - Biology
Universidade Federal De Jatai
Skills
- Problem-solving abilities
- Customer relations
- Project management abilities
- Materials transport
- Transportation solution development
- High-energy attitude
- Microsoft Office expertise
- Shipping and receiving understanding
- Conflict mediation
- Adaptive team player
- Failure resolution
- Activity planning
- Data collection
- Safety protocols
- Multitasking
- Good work ethic
- Computer skills
- Database documentation
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Driver
FedEx:Ground
11.2022 - 04.2024
Warehouse Manager
Sarac Distributors LLC
01.2021 - 05.2022
High School Diploma -
Colegio Exito
Bachelor of Science - Biology
Universidade Federal De Jatai
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