Luysa Vasconcelos
Eunápolis
Summary
Highly skilled professional with expertise in office software mastery, document proofreading, and spreadsheet development. Demonstrates resilience under stress, resourcefulness in problem-solving, and exceptional multitasking abilities. Adept at maintaining client confidentiality, managing telephone switchboard operations, and ensuring documentation control with precision. Known for diplomacy, tact, and adherence to office etiquette while excelling in personal assistance and administrative tasks. Committed to delivering efficient support and fostering organisational success through meticulous attention to detail.
Organised Secretary Assistant adept at streamlining office operations and improving team productivity. Skilled in managing schedules, coordinating meetings, and handling confidential information with discretion. Contributed to smoother workflow by implementing new filing system and enhancing communication between departments.
Overview
1
1
year of professional experience
Work History
Secretary assistant
Autoescola Futura
Eunapolis, Bahia
07.2024 - 01.2025
- Resolved client queries efficiently, improving client satisfaction levels.
- Handled telephone calls professionally, directing them appropriately for resolution of enquiries swiftly .
- Arranged appointments according to executive schedules to optimise time management.
- Maintained professional relationships with clients by providing outstanding customer service.
- Monitored office supplies regularly avoiding any shortage or disruption in work flow.
- Managed the office database accurately, ensuring accessibility and reliability of information.
- Prioritised and managed daily office tasks to ensure smooth operations.
- Filed documents systematically, making retrieval easy and quick when required.
- Managed confidential documents with utmost discretion.
- Enhanced communication within the team through effective minute-taking.
- Sorted and organised different types of information by document type, personnel or location.
- Wrote professional letters, emails and memoranda for business communication.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Produced clean, error-free professional business correspondence for office team.
Education
Cursando - Meio Ambiente
Instituto Federal da Bahia - Eunápolis
Eunapolis, Bahia 02.2023 -
Skills
- Resilience in stress
- Resourcefulness in problem-solving
- Telephone switchboard operations
- Microsoft office mastery
- Office etiquette
- Office software mastery
- Multitasking under pressure
- Diplomacy and tact
- Maintaining client confidentiality
- Personal assistance
- Document proofreading
- Document formatting
- Spreadsheet development
- Documentation control
Languages
English
Upper intermediate
Affiliations
- Literatura e política
Timeline
Secretary assistant
Autoescola Futura
07.2024 - 01.2025
Cursando - Meio Ambiente
Instituto Federal da Bahia - Eunápolis
02.2023 -
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