Madison Coulter
Summary
Dedicated professional with extensive experience in food and beverage service. Proven ability to communicate effectively and adapt to fast-paced environments, ensuring high levels of customer satisfaction. Skilled in managing peak hours efficiently while maintaining service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Columbus Nutrition
Columbus, GA
07.2023 - Current
- Prepared and served a variety of beverages according to customer preferences.
- Assisted customers with menu selections and provided product knowledge.
- Collaborated with team members to streamline service during peak hours, improving customer flow and satisfaction.
- Managed inventory by restocking supplies and notifying management of shortages.
- Handled cash transactions accurately at the point of sale system.
- Engaged customers in friendly conversation, creating a welcoming atmosphere and enhancing the overall experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers, providing efficient and calm service to ensure satisfaction during busy periods.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Described menu items to customers and suggested products based on stated preferences.
Server
Green Island Country Club
Columbus GA
06.2023 - 09.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Guided guests in menu selections, enhancing dining experience through personalized recommendations.
- Managed table assignments and maintained a clean, organized dining area.
- Coordinated with kitchen staff for timely food preparation and service, ensuring customer satisfaction.
- Leveraged knowledge of daily specials and promotions to effectively upsell menu items.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Front of House Employee
Chick-Fil-A
Columbus, GA
06.2022 - 09.2022
- Welcomed customers with friendly, efficient service, fostering a positive dining experience.
- Took customer orders accurately and entered them into the system.
- Prepared food items following Chick-Fil-A's quality standards and procedures.
- Ensured cleanliness and organization of dining and service areas, enhancing customer satisfaction.
- Resolved customer inquiries and concerns with professionalism and care.
- Greeted customers and provided friendly customer service.
- Executed opening and closing duties, including money counting and supply organization, to maintain operational efficiency.
Child Care
YMCA
Columbus, GA
05.2021 - 01.2022
- Coordinated daily activities and programs for children in community childcare settings to enhance learning and social interaction.
- Supported children with daily activities and personal care routines to promote independence and confidence.
- Monitored children during playtime to ensure safety and encourage active engagement in group activities.
- Maintained child care and safety until released to parent or guardian.
- Communicated effectively with children to encourage positive behavior.
- Maintained cleanliness and organization of play areas and supplies.
- Documented daily observations of children's behavior and development milestones.
Education
High School Diploma -
Harris County High School
Hamilton, GA05-2023
Bachelor of Science - Nursing
Columbus State University
Columbus, GA06-2026
Skills
- Preparation techniques
- Cash handling
- Inventory management
- Sales techniques
- Efficient operations
- Customer relationship management
- Team collaboration
- Friendly and outgoing
Certification
- Basic Life Support (BLS) Certification
Timeline
Barista
Columbus Nutrition
07.2023 - Current
Server
Green Island Country Club
06.2023 - 09.2023
Front of House Employee
Chick-Fil-A
06.2022 - 09.2022
Child Care
YMCA
05.2021 - 01.2022
High School Diploma -
Harris County High School
Bachelor of Science - Nursing
Columbus State University