Maeli Aguiar dos Santos

Customer-oriented professional with over 10 years of experience in customer service and people management. Proven ability to deliver high-quality service, handle challenging situations with calmness, and ensure a positive customer experience. International experience in Ireland, working in a multicultural environment and providing premium service to diverse clients. Currently studying Psychology, strengthening emotional intelligence, empathy, and interpersonal skills. Certified in Professional Sommelier training, with knowledge of fine service standards and attention to detail. Highly adaptable, professional, and passionate about delivering exceptional onboard service while ensuring passenger comfort and safety.