Maggie Martin
Warrington,United States
Summary
High-energy professional with 8 years' experience in the people industry and a background in managing high-volume, multi-million dollar retail operations and vocational education. A licensed trade professional with a proven record of autonomous leadership, consultative sales, and community engagement. Expert at building 'trusted advisor' relationships, mobilizing teams to achieve record-breaking results, and guiding individuals through complex decision-making processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Team Leader
Wegmans Food Markets, Inc
Warrington, Pa
11.2024 - Current
- Lead daily meetings with department team to spread effective communication and awareness about in-store concerns and events.
- Facilitated employee training classes to help develop team members in new skills and ensuring further success in their roles.
- Engaged in meaningful conversations, providing feedback and development opportunities for my team.
- Championed new processes for improvement, learning and assisting in identifying areas for opportunity in a new POS system and successfully trained over 100 employees to comfortably use.
- Pioneered a new team engagement strategy for a United Way campaign, driving record-breaking performance and raising $32,000 for local food banks, doubling our personal goal and securing the #1 ranking in the division.
- Managed scheduling and payroll, maintaining accurate logs and ensuring compliance with federal and state laws.
- Handle concerns and complaints, making exceptions to ensure customer satisfaction.
- Managing "Total Store Operations" in the absence of the Store management team, ensuring the safety and wellbeing of all people and assets in the facility.
- Ensure team was properly used equipment and follows 5S guidelines .
Accounting Office Staff
Wegmans Food Markets, Inc
Warrington, Pa
07.2024 - 11.2024
- Collaborated and partnered with team members to conduct audits, address discrepancies and improve reporting accuracy.
- Managed cash flow effectively, ensuring sufficient funds were available to meet operational needs while optimizing investment opportunities.
- Adapted quickly to new software tools, contributing to streamlined accounting processes, maintaining organized financial records utilizing accounting software systems.
- Processed invoices and expense reports for timely payment and accurate record-keeping.
Service Desk Staff
Wegmans Food Supermarkets Inc.
Warrington, Pa
01.2024 - 07.2024
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Assisted customers with inquiries and issues, providing timely and effective solutions.
- Maintained accurate records of customer interactions to ensure seamless follow-up.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Resolved product-related concerns by coordinating with relevant departments for prompt resolutions.
Technology Supervisor
Staples
Warrington, Pa
05.2023 - 01.2024
- Supervised daily operations of technology department, ensuring adherence to company policies and procedures.
- Monitored key metrics such as Extended Service Plans, tech services and market basket growth, raising sales metrics by 15% from the prior year by improving product knowledge and conducting sales training amongst the team.
- Work diligently to stay informed about new technology, overseeing the tech bench and explained complex specs to non-technical customers.
- Implemented inventory management processes for technology products, improving stock accuracy and availability.
- Assisted in troubleshooting technical issues, providing timely solutions to customers and team members.
Customer Service Staff
Publix Supermarkets
Lake City, Fl
08.2018 - 04.2023
- Served as the primary face of the store when faced with customer concerns and managed complex financial transactions through services such as Western Union while maintaining the "Premier Customer Service" standard for hundreds of people on a daily basis.
- Mentored associates to ensure peak operational efficiency and acted as a liaison between customers and management to resolve high priority concerns.
- Managed daily financial auditing and book-keeping records with 100% accuracy ensuring all transactions and records met strict corporate regulations.
- Coordinated front-end activities and scheduling to optimize flow of the business.
Education
Cosmetology & Esthetics
Bucks County School of Beauty Culture
Feasterville, Pa01-2025
High School Diploma -
Lincoln Park Academy
Fort Pierce, Fl05-2019
Skills
- Efficient Autonomy
- Excellent interpersonal skills
- Networking
- Problem-solving abilities
- Effective communication
- Organizational skills
- Decision-making
- Critical thinking
- Reliability
Certification
- Licensed Cosmetologist - January, 2025
Timeline
Service Team Leader
Wegmans Food Markets, Inc
11.2024 - Current
Accounting Office Staff
Wegmans Food Markets, Inc
07.2024 - 11.2024
Service Desk Staff
Wegmans Food Supermarkets Inc.
01.2024 - 07.2024
Technology Supervisor
Staples
05.2023 - 01.2024
Customer Service Staff
Publix Supermarkets
08.2018 - 04.2023
Cosmetology & Esthetics
Bucks County School of Beauty Culture
High School Diploma -
Lincoln Park Academy