MAISA SANTOS
São Paulo, Sao Paulo
Summary
Results-driven Administrative & Client Support Specialist with expertise in sales support, business operations, and financial analysis. Skilled in optimizing workflows, managing client relationships, and streamlining administrative processes to enhance efficiency and customer satisfaction. Proven ability to support business growth through data-driven decision-making, process automation, and cross-functional collaboration. Experience working with companies across Brazil, the UK, and Latin America, with a strong focus on operational excellence and continuous improvement.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
Decentralized Masters
03.2023 - Current
- Optimized sales operations, driving a 20% increase in scheduled meetings and enhancing conversion rates.
- Enhanced customer experience by ensuring smooth meeting coordination, fostering stronger client relationships.
- Nurtured leads through personalized engagement, guaranteeing timely follow-ups and effective communication.
- Streamlined scheduling processes to minimize disruptions, improving the overall customer journey.
- Collaborated with the sales team to maintain accurate records, supporting a consistent and efficient sales process.
Freelancer Business Consultant
MS Virtual Services
01.2020 - 01.2023
- Provided financial and administrative support to small businesses in Brazil and the UK, optimizing business processes and operations.
- Implemented data management solutions, increasing operational efficiency by 25% and supporting data-driven decision-making.
- Assisted in financial management and invoicing, ensuring accurate reporting and seamless operations.
- Analyzed business processes and identified areas for improvement, resulting in streamlined operations and better resource allocation.
- Collaborated closely with business owners to gather requirements, improve workflows, and ensure alignment with overall business goals.
Financial Analyst
Ivoclar LATAM
01.2017 - 01.2018
- Ensured financial accuracy and efficiency through comprehensive reporting and analysis
- Supported month-end accounting close processes and provided ad hoc business reports
- Managed Accounts Payable/Receivable, processing transactions and maintaining accurate records
- Provided excellent customer care by addressing financial inquiries and ensuring compliance with financial obligations
Customer Service | Accounts Receivable
Xandô
01.2015 - 01.2016
- Connected with customers via phone, email, chat, and social media to address roofing needs
- Managed warm leads from lead generator programs, assigning them to estimators
- Maintained and updated the company's CRM system, ensuring accurate data entry
- Handled billing, generated invoices, and performed account reconciliations
- Produced monthly financial and management reports, investigating and resolving irregularities
- Assisted in general financial management and analysis to support business operations
Education
Associate of Arts - IT Management
Universidade Cidade De São Paulo
12-2025
Financial Management
UNICID
01.2019
Accounting Diploma -
ETEC COTIA
01.2013
Skills
- Business analysis
- Customer service management
- Customer support
- Administrative support
- Database administration
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Sales Support Specialist
Decentralized Masters
03.2023 - Current
Freelancer Business Consultant
MS Virtual Services
01.2020 - 01.2023
Financial Analyst
Ivoclar LATAM
01.2017 - 01.2018
Customer Service | Accounts Receivable
Xandô
01.2015 - 01.2016
Financial Management
UNICID
Associate of Arts - IT Management
Universidade Cidade De São Paulo
Accounting Diploma -
ETEC COTIA
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