Cricket
Manish Kumar
Assistant Manager
Patna
Summary
An Assistant Manager with a proven track record at ICICI Bank, excelling in customer satisfaction and relationship building. Expert in navigating banking products, enhancing client relations, and boosting trust through effective communication. Skilled in relationship management and customer service, consistently cross-selling with precision and care.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Assistant Manager
ICICI Bank
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Relationship Manager
ICICI Bank
08.2022 - 04.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Education
Master of Commerce - Accounting And Finance
College of Commerce
Patna, Kankarbagh 04.2001 -
Bachelor of Commerce - Accounts
College of Commerce
Patna, Kankarbagh 04.2001 -
High School Diploma -
College of Commerce
Patna, Kankarbagh 04.2001 -
No Degree - Matriculation
Vidya Niketan
Danapur, Patna 04.2001 -
Skills
Relationship building
Customer relationships
Relationship management
Customer service
Interests
Travelling
Timeline
Assistant Manager
ICICI Bank
04.2024 - Current
Relationship Manager
ICICI Bank
08.2022 - 04.2024
Master of Commerce - Accounting And Finance
College of Commerce
04.2001 -
Bachelor of Commerce - Accounts
College of Commerce
04.2001 -
High School Diploma -
College of Commerce
04.2001 -
No Degree - Matriculation
Vidya Niketan
04.2001 -
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