MANISH KUMAR
DEPUTY BRANCH MANAGER
Dalsingh Sarai
Summary
Dynamic banking professional with extensive experience at ICICI Bank Ltd., excelling in operations management and relationship building. Proven track record in enhancing branch efficiency through staff development and regulatory compliance. Adept at training teams and delivering tailored financial solutions, fostering strong client relationships to drive satisfaction and loyalty.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Deputy Branch Manager
ICICI BANK LTD.
2025.04 - Current
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
Relationship Manager
ICICI BANK LTD.
2022.07 - 2025.03
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Handling portfolio of 400 customer with current book size of 18 cr yoy growth of 27% till now
Education
Bachelor of Commerce - Financial Accounting
LALIT NARAYAN MITHILA UNIVESITY
Darbhanga, India 2001.04 -
Skills
Team management
Operations management
Training and mentoring
Staff development
Digital literacy
Regulatory compliance
Relationship building and management
Certification
IRDAI
Timeline
IRDAI
2025-08
Deputy Branch Manager
ICICI BANK LTD.
2025.04 - Current
AMFI
2025-01
ADCA
2023-09
Relationship Manager
ICICI BANK LTD.
2022.07 - 2025.03
Bachelor of Commerce - Financial Accounting
LALIT NARAYAN MITHILA UNIVESITY
2001.04 -
Rewards
For various product rewards received from RH,ZH,BH Like, Credit card ,Demat account,CASA,Life insurance and General insurance