Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Accomplishments
Certification
Languages
SoftwareEngineer
Manoel Benicio

Manoel Benicio

São Paulo

Summary

A results-driven professional with over 15 years of experience with extensive expertise working across various industries and serving Enterprise, SMB, and Public Safety. My technical background extends to being a flexible and versatile advisor, a skill set that is complemented by an MBA degree and several tech certifications, ensuring adherence to the highest compliance and governance standards. Also, being fluent in Portuguese, English, and Spanish enhances my global outlook, enabling fruitful and meaningful interactions with international stakeholders. Global leadership has been a distinctive hallmark of my career journey. I have managed multicultural, cross-functional teams remotely, ensuring unity, efficiency, and excellence in delivery. In all my previous experiences, I was able to manage very well relationships from the technical teams until managing meetings at CX´s level.

The cornerstone of my professional ethos is a steadfast commitment to customer satisfaction. This is reflected in my tireless pursuit of delivering customer-centric solutions and fostering trust and loyalty among our client base. My customer obsession is not merely a passion but a strategic intent, deeply ingrained in my leadership philosophy, leading to the delivery of best-in-class solutions. Throughout my career, I've developed an incisive understanding of financial operations and abilities to steer finances effectively t managing P&L, skillfully allocating budgets, and forecasting allowed me both organizational growth and profitability, followed by rigorous financial discipline with strategic insights. Above all, my leadership is defined by customer-centricity, commitment to my team's success, and customer obsession. These pillars are instrumental in shaping my contributions to strategic business growth and high-performing team development.

Overview

16
16
years of professional experience

Work History

Head Managed Services

Andela
New York
04.2022 - Current
  • Developed and scaled specialization team (Cloud and Data engineering teams) with best practices and operational models using frameworks as ITIL, ISO and Agile allowing Andela provide scalable teams for major US customers (fortune 500).
  • Launched over 100 talents scaling teams globally and fastest pace mode ensuring quality through rigorous assessment process based on customer requirements.
  • Developed outstanding teams hiring exceptional people and fostering culture of ownership, inclusiveness, accountability, and urgency.
  • Managing financials CAPEX / OPEX including revenue, margins, billing, resources hiring, utilization and retention.
  • Cultivated interpersonal skills by building positive relationships with others cross teams over the globe.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Self-motivated, with strong sense of personal responsibility.

Senior Operations Manager

Telefónica Tech
Sao Paulo
04.2021 - 03.2022
  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
  • Learned and adapted quickly to new technology and software applications.
  • Lead implementation of triple C model developing team in large scale.
  • Creative Consistent and Collaborative model developed a good environment for innovation and modernized the technology by leveraging cloud and digital techs, foster experimentation mindset, and introducing new solutions when appropriate delivering business value.
  • Clear communication sharing company vision, expectations, goals, deadlines, and motivate others through inspirational leadership, coach, mentor and grow world-class engineers to realize their full potential.
  • Leading initiatives with sales teams to upsell new products and solutions into strategic accounts working closely with marketing and strategic teams to leverage sell and propose new solutions based on the customer needs.

Head of Contract (Cloud Services - CSP´s)

Telefónica Tech
Sao Paulo
11.2020 - 03.2021
  • Leading Digital transformation and technology modernization from Telefónica customers.
  • As technology advisor to executives, supporting right technology business cases with recommendations while keeping the balance on the cost and its impact to the company.
  • Demonstrated ability to negotiate complex and often contentious issues; reach consensus and work through people to achieve key goals.
  • Organizationally savvy, with the ability to navigate organizational politics, influencing, guiding, and facilitating stakeholders and peers with decision- making.
  • Managing outsourcing companies and developing strategic partnerships, to provide internal/external training programs with major public cloud and data vendors AWS, Azure, Google, Oracle).

Program Manager /Business Development Manager

NICE
Denver - CO
10.2016 - 07.2020
  • Develop partnerships as main sponsor from NICE to deliver and sell professional services through indirect model.
  • Managing 360 review meetings with BPs on the quarterly basis with regular calibrations setting proper expectation and KPIs.
  • Lead annual events with all BPs in USA to demonstrate new NICE Solutions for Enterprise and Public Safety segments.
  • Leading POCs demonstration remotely or at customer site to show product value and deliver best customer experience and journey to end customers or business partners.
  • Managing contracts between NICE and BPs SLAs, Performance, Training, Delivery).Lead partnerships as main sponsor from NICE to deliver professional services through indirect model.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Professional Services Manager

NICE
Denver - CO
03.2013 - 10.2016
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managing assignments to drive operational excellence leading multiple teams over CALA with high performance /cross-functional and multi cultural experiences.
  • Good relationship since technical level until conducting meetings with C-level
  • Leading PS team planning and delivery until success transition to support team Day 2.
  • Leading activities with sales team providing collaboration to respond RFPs, RFIs and other activities related with marketing.
  • Directed recruitment and hiring of well-qualified candidates to fill key positions.

Subject Matter Expert

NICE
Denver - CO
09.2007 - 03.2013
  • Designed and prepared technical reports, studies, and related documentation.
  • Improved user productivity and efficiency through system training and support.
  • Improved system performance by eliminating operational gaps and software bugs.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Collaborated with management to identify and prioritize new development concepts.

Education

MBA - Cloud Solutions Architect

FIAP
São Paulo
04.2021

Network - Administration

University Uninove Brazil
São Paulo, SP
08.2017

Skills

  • Leadership Innovation
  • Entrepreneurship
  • Strategic Planning
  • Business Growth
  • Financial Management
  • Global Management Skills
  • Collaborative Problem Solver
  • Cloud and Data Expert
  • Data Driven

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Head Managed Services

Andela
04.2022 - Current

Senior Operations Manager

Telefónica Tech
04.2021 - 03.2022

Head of Contract (Cloud Services - CSP´s)

Telefónica Tech
11.2020 - 03.2021

Program Manager /Business Development Manager

NICE
10.2016 - 07.2020

Professional Services Manager

NICE
03.2013 - 10.2016

Subject Matter Expert

NICE
09.2007 - 03.2013

MBA - Cloud Solutions Architect

FIAP

Network - Administration

University Uninove Brazil

Accomplishments

  • Launch Specialization Teams The successful launch of Cloud and Data teams were responsible by 54% of the global company revenue representing a increase of 51% on the revenue margins.
  • 2022 Outstanding Matcher Award of Best performer from 2022.

Certification

GitOps - Argo CD (2023)

Azure Database Administrator (2022)

Azure Network Engineer (2022)

Azure CyberSecurity Architect (2022)

Associate CGP Engineer Cert. (2022)

GCP Digital Leader Cert. (2022)

Infrastructure and Apps Modernization

with GCP (2022)

Innovating with Data and GCP (2022)

GCP Security and Operations (2022)

Aviatrix Multi Cloud Cert. (2021)

MS Azure AI 900 Cert. (2021)

MS Azure Data Engineer Cert. (2021)

MS Azure Solutions Architect Cert. (2021)

Microsoft AZ 500 Security Cert. (2021)

Microsoft AZ 104 Cert. (2021)

Microsoft AZ 900 Cert. (2021)

Microsoft DP 900 Cert. (2021)

AWS Security Specialty Cert. (2021)

AWS Solution Architect Cert. (2020)

AWS Cloud Practitioner Cert. (2020)

CJIS Certification (2019)

NICE Inform 7.x Cert. (2017)

NICE Engage 6.x Cert. (2015)

ITIL V3 Certification (2015)

ISO 20.000 Certification (2015)

ISO 27.002 Certification (2015)

Languages

Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

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