Seasoned Project Manager with over 30 years in technology and business, specializing in data governance, analytics architecture, and infrastructure transformation. Proven track record in leading global projects in the technology, mining, and airline industries. Excel at fostering team collaboration in a safe, inclusive environment to drive business outcomes. Known for adaptability, strong work ethic, and exceptional interpersonal and problem-solving skills.
In my role as an Agile Project Manager, I drove the success of a global Customer Data Governance initiative, which relied on the collaboration of three specialized teams: Data Quality, Data Technology enablement, and Data Governance.
I served as the central communication hub and escalation point, ensuring these teams were aligned and functioning cohesively toward the organization's data strategy goals.
Key contributions include:
As a Data & Analytics Project Manager, I was instrumental in the implementation of a comprehensive Data & Analytics framework that transformed the organization into a data-driven enterprise. My role encompassed multiple facets of data governance, analytics operations, and change management.
Key accomplishments include:
Key accomplishments include:
As a Delivery Manager, I played a pivotal role in overseeing the successful execution of a large-scale outsourcing engagement for a major client.
The primary responsibility was to ensure the seamless delivery of services, maintaining high standards of quality and client satisfaction while managing the complexities of a global, cross-functional operation.
This role required quick decision-making and problem-solving skills to address issues as they arose, minimizing disruptions and ensuring consistent service delivery.
Key responsibilities and achievements include:
As a Service Manager I oversaw the outsourcing service model for over 10 Oracle e-Business Suite (OEBS) modules and legacy systems for TAM Airlines, ensuring comprehensive support and effective management of service levels.
Key contributions include: