Marcel Coindreau

Responsible for process analysis, continuous improvement, training and maintenance of air cargo processes
Lead the processes and systems role, which forms the backbone of daily operations
Improve work procedures and practices in line with the management requirements of the corporate, regional and national business environment
Increase efficiency and profitability through the optimal use of automated systems, ensuring the correct functioning of said systems, and the continuous training of the company's collaborators.
Ensure the quality of results and data by increasing awareness in teams
Contribute to customer satisfaction by fostering a progressive and cooperative attitude within and between the functional units of the company
Offer technological business solutions to customers, increasing loyalty and permanence
Participate in meetings with clients, suppliers and airlines, constantly looking for opportunities to improve processes related to the commercial area
Design and monitor essential indicators for constant improvement in the productivity of our processes.

Train and advise the correct use of the tools provided by the company
Identify deficiencies in sales processes to propose improvements, resolve disputes related to commercial contracts and established rates
Ensure that all negotiations carried out with the client are correctly recorded in the company's global system, with the objective that the processing of quotes to clients is efficient and correct, improving billing quality.
Responsible for coordinating the correct execution of volume commission payments to clients in Chile, Ecuador and Peru
Actively review this process with the goal of making improvements aligned with business requirements
Provide the required information to management in accordance with business priorities, participating in projects related to the improvement of indicators and Data Quality.

Responsible for implementing the company's global strategies in relation to E-Commerce projects for the region and the Cluster (WSA, Peru-Ecuador-Bolivia and Chile)
Responsible for analyzing the needs and behavior of customers and the business, making visits to them coordinated with the sales area for the use of E-Commerce, with the aim of building customer loyalty.
Responsible for contributing to the generation of opportunities and creation of proposals, to increase the company's sales, through interaction with customers, using Sales Models (PSM), as well as the complete development of the business, facilitating the relationship between departments. of Sales and Customer Service.

Analysis of commercial information obtained from clients to determine strategies that match the needs and objectives of both clients and the company.
Maintain and update rate contracts and conditions, generate new business opportunities, measure behavior and fulfill customer commitments
Main function is to measure the development of processes and tasks of Customer Service and the regional Commercial Area (Chile, Peru, Ecuador) to position it within the parameters of efficiency of processes and procedures of the company by applying the organizational excellence models 'Process Excellence '
Process coordinator, projects of both departments.

Planning for the Training and Processes department for the company's commercial applications for all users at a regional level, having to design and plan in-person training in each of the agencies in Latin America, the Caribbean and Central America
Development and implementation of corporate training programs
Help Desk Analyst, developing commercial and technical support for corporate documentation systems.