Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcella Ribeiro Ritton

Engineer
Rio de Janeiro

Summary

Professional with 18 years of experience in large transformations projects. Extensive relationship with internal and external clients. Currently as Salesforce CRM Salesforce Admin acting as a Project Manager in Digital Transformation at IBM, bringing AI and its applications to modernize apps and leverage business outcomes. Also working as Enablement & Communication Lead for the CRM Platform at IBM, enabling different audiences.

Key experience with working with Global and multi cultured teams. Experience includes engagement / support and direct interaction with Executives from different countries.

Throughout these years, developed and improved skills in areas such as client and stakeholder relationship, contract negotiation, system implementation, remodeling operations by designing new processes, communication, SOX Controls and internal audit, financial analysis, leadership by accepting different positions and challenges.

Proficient at analyzing data in support of evaluating options with a view to selecting the most appropriate, practicable and financially viable opportunity. Proven ability to design strategies to achieve goals, identify the best team for the project, set clear objectives, and successfully manage the resulting project through to completion.

Avid for new challenges and ways to contribute for processes improvements and people development. Passionate about finance, processes, technology and embracing new opportunities.

Great communicator, fluent in English and independent in Spanish.

Overview

18
18
years of professional experience
3
3
Languages

Work History

Agile Project Manager

IBM
07.2022 - Current
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of project's life cycle.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.

Lead Account Manager

IBM
04.2020 - 06.2022
  • Managed Top LATAM IBM clients Leasing portfolio being the focal point between IBM and our customers. Prospecting transactions, contract renewals and negotiations considering both IBM strategies and customer's needs.
  • Established trust with clients by proactively addressing concerns before they became critical issues.
  • Developed and maintained strong relationships with internal Sales Team, resulting in increased retention rates from our customers and revenue growth.
  • Focused on processes controls and documentation in order to mitigate audit exposure.

Accounts Receivable Supervisor

IBM
07.2014 - 03.2020
  • Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
  • Maintained health DDO indication, presenting quarterly results to Executives and CFO.
  • Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
  • Provided exceptional support during annual audits by maintaining organized records and facilitating information requests from external auditors efficiently.
  • Evaluated customer creditworthiness using financial analysis techniques, safeguarding company assets from potential losses.
  • Managed +100 accounts worth $1B while supervising team of 10 clerks and +50lower-level accounts.

Senior Account Manager

IBM
03.2006 - 06.2014
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.

Education

Telecommunications Engineering

Univeridade Fdereal Fluminense
Niterói, Rio De Janeiro, Brazil
05.2001 -

Production Engineering

Universidade Estácio De Sá
Rio De Janeiro, Brazil
05.2001 -

Skills

Analytical Thinking

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Timeline

Agile Project Manager

IBM
07.2022 - Current

Lead Account Manager

IBM
04.2020 - 06.2022

Accounts Receivable Supervisor

IBM
07.2014 - 03.2020

Senior Account Manager

IBM
03.2006 - 06.2014

Telecommunications Engineering

Univeridade Fdereal Fluminense
05.2001 -

Production Engineering

Universidade Estácio De Sá
05.2001 -
Marcella Ribeiro RittonEngineer