MARCELO MORAES

• Responsible for promoting and maximizing beverage sales in the assigned workstation, Food Wine Paring , Maintains an attentive and proactive approach when it comes to refilling glasses, Provides 5 STAR SERVICE according to WHITE STAR SERVICE
• Strives to always up-sell to better quality wines and premiums and super-premium brands, Assists waiters on Tea time.

• Maintained clean and organized bar area.
• Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Assisted with bartending duties during high-volume shifts.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Answered questions about menu selections and made recommendations when requested.
• Collected payments from customers and completed money transaction.
• Stocked service areas with supplies such as silverware and condiments.
• Provided fast and courteous service.
• Skillfully anticipated and addressed VIP guest service needs.

• Create luxury for all the senses by serving guests in the lounge in accordance withcompany standards High stands for luxury Customers.
• Ensure proper set-up of tables.
• Inspect linen, silver, china, and other items prior to using them.
• Take customer orders for beverages and food.
• Check food prior to serving; ensure presentation and temperature is in accordancewith company standards.
• Serve food and beverages to guests, refill beverages as needed.
• Remove dirty glasses, linens and dishes from lounge area.
• Respond to customer requests and complaints.
• Clean lounge area during and after events.
• Understand and follow the laws and guidelines for beverage service.
• Close out the customer’s bill applying cash and credit cards in accordance withestablished procedures.

• Delivering excellent standards of service in a friendly and professional manner to theguests.
• Proactively welcoming and greeting all guests and visitors.
• To deal efficiently and courteously with all guest queries.
• Excellent knowledge of Bar, Barista and table service to be able to offer guidance andmake recommendations.

• Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
• Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
• Maintained a clean and organized dining area for an enjoyable guest experience.
• Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.

• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.

Provides the highest level of Guest Service. Under Supervision, monitor and enforce the

rules for each arcade game, game and attraction. Responsible for making change and

assisting guests with questions regarding the operation of arcade games, games of skill,

redemption games and attractions and other Boardwalk information. Incorporates

excellent customer service into daily activities.