Marcia Dos Santos Quintão
Brasília,Federal District
Summary
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Experienced professional with focus on creating welcoming and organised front office environments. Skilled in managing high-volume phone calls, scheduling appointments, and providing exceptional customer service. Consistently ensures smooth office operations through strong communication and multitasking abilities. Capable of managing high-pressure situations and resolving conflicts while maintaining a professional.
Overview
2
2
years of professional experience
Work history
Receptionist/ Secretary
United Nations Children's Fund
Brasilia, Federal District
2018.02 - 2020.02
- Facilitated efficient communication by managing correspondence via post and email.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Organised business travel arrangements, ensuring smooth operations for all staff involved.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Managed phone calls, resulting in effective communication.
- Prepared meeting rooms before and after use.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed over 30 customer calls per day.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Assisted with set up of ID card and access permissions following site security practices.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Wrote professional letters, memos and emails for internal and external business communication.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Created agendas for meetings, prepared materials and took detailed notes.
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Maintained accurate logs of visitor entries for security purposes.
Education
Higher National Diploma - Law School
Pioneer Union of Social Integration University of Brasilia
Brasília, Federal District 2024.01 -
Certificate of Higher Education - Psychology
University of Brasilia - UniCeub
Brasília, Federal District 2012.01 - 2018.01
Skills
- Email correspondence
- Reception area maintenance
- Front desk security protocols
- Telephone operation
- Meeting room preparation
- Patience and composure
- Ordering office supplies
- Flexible
- Customer Service
- Microsoft Office Suite
- Shipping and receiving
- Calendar management
- Post management
- Email management
- Document control
- Discretion and confidentiality
Languages
English
Advanced (C1)
Spanish
Elementary
Portuguese
Native
Timeline
Higher National Diploma - Law School
Pioneer Union of Social Integration University of Brasilia
2024.01 -
Receptionist/ Secretary
United Nations Children's Fund
2018.02 - 2020.02
Certificate of Higher Education - Psychology
University of Brasilia - UniCeub
2012.01 - 2018.01