Marcia Navarro
Columbus, Ohio,United States
Summary
Results-driven Property Manager skilled in implementing marketing strategies and managing financial operations. Achieved significant revenue growth through effective tenant engagement and timely rent collection. Committed to fostering positive relationships and enhancing property value.
Overview
9
9
years of professional experience
Work History
Property Manager
One At The Pennisula
Columbus, Ohio, US
11.2023 - Current
- Customer Service: Managed tenant relations to resolve issues promptly and enhance satisfaction, Oversaw lease agreements to ensure adherence to regulations and policies, Handled resident complaints and expedited maintenance requests, Resolved tenant complaints quickly and effectively while ensuring customer satisfaction, Developed community events to foster tenant engagement and build relationships, Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria, Facilitated tenant paperwork processing and verification, Advised owners on potential improvements or investments that could increase the value of their properties, Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintenance and Staffing: Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements, Coordinated with maintenance and contractors to promote timely turnovers after move-outs, Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping, Solicited and analyzed bids for repairs, renovation and general maintenance, Built relationships with service vendors and submitted associated billing statements, Trained new staff on property management practices and company procedures, Exercised direct supervision over property staff, Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Marketing: Implemented marketing strategies to attract new tenants to available unit, Developed marketing plans to promote vacant units through various channels such as online listings or print media ads, Participated in industry conferences and events in order to stay abreast of new technologies and/or services related to property management practices, Monitored market trends to ensure competitive pricing structures for units under management, Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Financial and Budgeting: Collected and/or maintained accurate records of financial transactions including rent collections, security deposits, and other income sources, Ensured that all rent payments were collected on time by following up with delinquent tenants, Processed evictions when necessary in accordance with state laws and procedures, Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations, Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred, Drafted and monitored budgets for overall maintenance and operations.
Property Manager
Skyline, New Rochelle
New Rochelle, New York, US
04.2023 - 11.2023
- Customer Service: Managed tenant relations to resolve issues promptly and enhance satisfaction, Oversaw lease agreements to ensure adherence to regulations and policies, Handled resident complaints and expedited maintenance requests, Resolved tenant complaints quickly and effectively while ensuring customer satisfaction, Developed community events to foster tenant engagement and build relationships, Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria, Facilitated tenant paperwork processing and verification, Advised owners on potential improvements or investments that could increase the value of their properties, Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintenance and Staffing: Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements, Coordinated with maintenance and contractors to promote timely turnovers after move-outs, Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping, Solicited and analyzed bids for repairs, renovation and general maintenance, Built relationships with service vendors and submitted associated billing statements, Trained new staff on property management practices and company procedures, Exercised direct supervision over property staff, Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Marketing: Implemented marketing strategies to attract new tenants to available unit, Developed marketing plans to promote vacant units through various channels such as online listings or print media ads, Participated in industry conferences and events in order to stay abreast of new technologies and/or services related to property management practices, Monitored market trends to ensure competitive pricing structures for units under management, Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Financial and Budgeting: Collected and/or maintained accurate records of financial transactions including rent collections, security deposits, and other income sources, Ensured that all rent payments were collected on time by following up with delinquent tenants, Processed evictions when necessary in accordance with state laws and procedures, Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations, Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred, Drafted and monitored budgets for overall maintenance and operations.
Property Manager
Sycamore Ridge
Dublin, Ohio, US
01.2021 - 03.2023
- Customer Service: Managed tenant relations to resolve issues promptly and enhance satisfaction, Oversaw lease agreements to ensure adherence to regulations and policies, Handled resident complaints and expedited maintenance requests, Resolved tenant complaints quickly and effectively while ensuring customer satisfaction, Developed community events to foster tenant engagement and build relationships, Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria, Facilitated tenant paperwork processing and verification, Advised owners on potential improvements or investments that could increase the value of their properties, Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintenance and Staffing: Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements, Coordinated with maintenance and contractors to promote timely turnovers after move-outs, Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping, Solicited and analyzed bids for repairs, renovation and general maintenance, Built relationships with service vendors and submitted associated billing statements, Trained new staff on property management practices and company procedures, Exercised direct supervision over property staff, Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Marketing: Implemented marketing strategies to attract new tenants to available unit, Developed marketing plans to promote vacant units through various channels such as online listings or print media ads, Participated in industry conferences and events in order to stay abreast of new technologies and/or services related to property management practices, Monitored market trends to ensure competitive pricing structures for units under management, Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Financial and Budgeting: Collected and/or maintained accurate records of financial transactions including rent collections, security deposits, and other income sources, Ensured that all rent payments were collected on time by following up with delinquent tenants, Processed evictions when necessary in accordance with state laws and procedures, Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations, Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred, Drafted and monitored budgets for overall maintenance and operations.
Property Manager
Britton Woods
Dublin, Ohio, US
12.2021 - 01.2022
- Customer Service: Managed tenant relations to resolve issues promptly and enhance satisfaction, Oversaw lease agreements to ensure adherence to regulations and policies, Handled resident complaints and expedited maintenance requests, Resolved tenant complaints quickly and effectively while ensuring customer satisfaction, Developed community events to foster tenant engagement and build relationships, Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria, Facilitated tenant paperwork processing and verification, Advised owners on potential improvements or investments that could increase the value of their properties, Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintenance and Staffing: Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements, Coordinated with maintenance and contractors to promote timely turnovers after move-outs, Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping, Solicited and analyzed bids for repairs, renovation and general maintenance, Built relationships with service vendors and submitted associated billing statements, Trained new staff on property management practices and company procedures, Exercised direct supervision over property staff, Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Marketing: Implemented marketing strategies to attract new tenants to available unit, Developed marketing plans to promote vacant units through various channels such as online listings or print media ads, Participated in industry conferences and events in order to stay abreast of new technologies and/or services related to property management practices, Monitored market trends to ensure competitive pricing structures for units under management, Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Financial and Budgeting: Collected and/or maintained accurate records of financial transactions including rent collections, security deposits, and other income sources, Ensured that all rent payments were collected on time by following up with delinquent tenants, Processed evictions when necessary in accordance with state laws and procedures, Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations, Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred, Drafted and monitored budgets for overall maintenance and operations.
Assistant Property Manager
Governours Square
Columbus, Ohio, US
09.2017 - 12.2021
- Customer Service: Managed tenant relations to resolve issues promptly and enhance satisfaction, Oversaw lease agreements to ensure adherence to regulations and policies, Handled resident complaints and expedited maintenance requests, Resolved tenant complaints quickly and effectively while ensuring customer satisfaction, Developed community events to foster tenant engagement and build relationships, Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria, Facilitated tenant paperwork processing and verification, Advised owners on potential improvements or investments that could increase the value of their properties, Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintenance and Staffing: Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements, Coordinated with maintenance and contractors to promote timely turnovers after move-outs, Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping, Solicited and analyzed bids for repairs, renovation and general maintenance, Built relationships with service vendors and submitted associated billing statements, Trained new staff on property management practices and company procedures, Exercised direct supervision over property staff, Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Marketing: Implemented marketing strategies to attract new tenants to available unit, Developed marketing plans to promote vacant units through various channels such as online listings or print media ads, Participated in industry conferences and events in order to stay abreast of new technologies and/or services related to property management practices, Monitored market trends to ensure competitive pricing structures for units under management, Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Financial and Budgeting: Collected and/or maintained accurate records of financial transactions including rent collections, security deposits, and other income sources, Ensured that all rent payments were collected on time by following up with delinquent tenants, Processed evictions when necessary in accordance with state laws and procedures, Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations, Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred, Drafted and monitored budgets for overall maintenance and operations.
Education
High School Diploma -
Mayville Central
Mayville, NY06-1998
Skills
- Marketing strategies
- Customer relationship management
- Conflict resolution
- Problem solving
- Team leadership
- Property management
- Lease administration
- Property inspections
- Vendor coordination
- MS Office
- Property Management CRM
Timeline
Property Manager
One At The Pennisula
11.2023 - Current
Property Manager
Skyline, New Rochelle
04.2023 - 11.2023
Property Manager
Britton Woods
12.2021 - 01.2022
Property Manager
Sycamore Ridge
01.2021 - 03.2023
Assistant Property Manager
Governours Square
09.2017 - 12.2021
High School Diploma -
Mayville Central