Marcos Guimarães Morais

Respond to guest requests by detecting their specific characteristics personalizing their stay in order to exceed their expectations through services ranging from room selection and room customization, providing items and services that make them feel like they are at home, to special requests on commemorative dates and events. Always with great sensitivity and attention!

High standard guest service with focus on anticipating needs caring that their experience is excellent;

Carry out check in and check out procedures in the Ópera System: receive payments ensuring correct processing of amounts by checking with attention the different payment methods; daily cash closing;
recognition and enrollment of members in the hotel's loyalty program, sales of room categories higher than the one reserved;

Carrying out a check list of reception procedures such as: saving reports, add pre-requests to reservations, check pre-registrations, inform number of breakfasts to the Food and Beverage department, pick up room service orders, launch them into the Micros System;

Execution of tasks assigned by the team, with attention to detail to avoid errors;

Às a Sales Attendant - Customer service with International excelence; identify and respect different cultures; correspond to customer satisfaction by helping them find the products and services they desire; Daily organization of the work environment; Cashier checking by the end of the shift and checking merchandise stocks.

As a crew member - Participate in safe training courses; responsible for organizing passengers on lifeboats, passenger counting; instruct on procedures to be followed in the event of a maritime incident or accident; carry out the work

routine and constantly alert.