MARCOS VINICIOS PATRICIO STULPEN
PETROPOLIS
Summary
More than 10 years of experience in aeroderivative gas turbines repair processes, with a huge expertise on LM2500 & LM6000 parts configuration, and supporting all the shop correlative teams so as material, financial, engineering and production. Deeply knowledge on materials buying for application on repair processes, working with full focus on safety and quality.
Dynamic Services Specialist with a proven track record at Baker Hughes, excelling in customer support and workflow management. Expert in optimizing service delivery and enhancing customer experiences. Adept at technical configuration of gas turbines and skilled in problem-solving, consistently achieving project goals and improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Services Specialist - Service Project Control
Baker Hughes
08.2024 - Current
Working with supporting service and contract management.
Supporting to the post sales Technical Support team. Invoicing, logistical coordination, report, etc.
Working together with people from the business unit and contacts are under guidance and/or geared towards collecting or giving technical information,
Services Specialist
Baker Hughes
11.2014 - 07.2024
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.Technical Configuration of aeroderivatitive gas turbines;
- Request and manage new and repaired parts for replacement during the repairs;
- Development and management of repairs projects cost analysis;
- Focal point for technical & commercial repair proposals on the shop;
- Huge support to the financial and project management teams;
- Oracle ERP system focal point.
- Technical Configuration & BOM of aeroderivatitive gas turbines;
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
Education
Higher National Diploma Production Engineering
Estacio De Sá
Petrópolis01-2025
Bachelor of Business Administration
Estacio De Sá
Petrópolis, Rio De Janeiro, Brazil06-2023
Skills
- Customer support
- Workflow management
- Sales support
- Service delivery optimization
- Document management;
- Administrative support;
- Responsibility;
- Analytical ;
- Problem-solving skills
- Customer service
- Customer relationship management
Timeline
Services Specialist - Service Project Control
Baker Hughes
08.2024 - Current
Services Specialist
Baker Hughes
11.2014 - 07.2024
Higher National Diploma Production Engineering
Estacio De Sá
Bachelor of Business Administration
Estacio De Sá
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