MARCUS RODRIGUES
Technical Project Manager And EMV Solution Consultant
Osasco,São Paulo
Summary
Solution-driven professional with 10+ years of experience in IT, secure payment systems, and project governance. Specialized in EMV, smart card personalization, technical consulting, and implementation of scalable solutions across LATAM. Proven leadership in cross-functional environments, delivering tailored technological solutions to enterprise clients. Fluent in English and Spanish, and currently learning French to enhance cross-border collaboration.
Overview
19
19
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
Senior Project Manager & Technical Consultant
IDEMIA
11.2022 - Current
- Led strategic projects in secure payment and smart card solutions, ensuring successful delivery aligned with client expectations.
- Designed and implemented EMV card issuance solutions, integrating personalization workflows with HSM and cryptographic modules.
- Collaborated with sales, development, and operations teams to validate and adjust client-specific solutions.
- Managed multicultural technical teams, delivering seamless rollouts across LATAM.
- Conducted client workshops and technical presentations to ensure solution adoption and satisfaction.
Senior Technical Support Engineer – LATAM
IDEMIA
01.2020 - 11.2022
- Delivered end-to-end technical support for EMV personalization solutions, integrating Datacard, Matica, and Artista machines with internal software platforms.
- Provided expert guidance to clients on personalization workflows, cryptographic key usage, and production quality.
- Coordinated cross-country implementations and upgrades, ensuring consistent functionality and regional compliance.
- Developed reusable modules, process automation tools, and error handling mechanisms to improve service stability.
- Facilitated training sessions, client onboarding, and technical documentation for scalable operations.
Senior Process Analyst – Bradesco Card Project
Verifone
05.2019 - 01.2020
- Led process mapping and optimization of card issuance and support workflows.
- Defined SLA metrics and implemented continuous improvement initiatives based on operational performance.
- Acted as liaison between product teams and client operations to support solution customization and deployment.
Compliance & Process Analyst
Voith Hydro
08.2018 - 05.2019
IT Project Analyst
Voith Hydro
04.2014 - 08.2015
Intern, Process & Governance
Voith Hydro
01.2012 - 01.2014
IT Analyst
Wis Brasil
01.2010 - 01.2012
IT Intern
Pirelli
01.2010 - 12.2010
Administrative Assistant
Oxiteno
01.2008 - 12.2009
Apprentice
Braskem
01.2006 - 12.2008
Education
MBA - Solution Architecture
Anhanguera University
MBA - Project Management
Faculdade Alphaville
BSc - Systems Analysis
Centro Universitário Drummond
Skills
- EMV
- HSM/Datacard/Matica
- Smart Card OS
- Jira / Project
- Software Architecture
- Systems Integration
- Cloud Platforms
- Information Security
- Database Management
- Proficiency in Programming Concepts
- Modeling Tools (UML, BPMN, ArchiMate)
Additional Information
Available for relocation (national/international), Strong presentation and pre-sales support experience, Client-focused with deep technical expertise in secure credentialing systems
Personal Information
Date of Birth: 04/01/90
Certifications And Skills
ITIL Foundation, COBIT, Scrum Master, Lean Six Sigma Green Belt, Portuguese (Native), English (Fluent), Spanish (Fluent), French (Basic – currently studying), EMV, HSM, Datacard/Matica, SAP, Smart Card OS, Jira, Office 365, Power BI
Timeline
Senior Project Manager & Technical Consultant
IDEMIA
11.2022 - Current
Senior Technical Support Engineer – LATAM
IDEMIA
01.2020 - 11.2022
Senior Process Analyst – Bradesco Card Project
Verifone
05.2019 - 01.2020
Compliance & Process Analyst
Voith Hydro
08.2018 - 05.2019
IT Project Analyst
Voith Hydro
04.2014 - 08.2015
Intern, Process & Governance
Voith Hydro
01.2012 - 01.2014
IT Analyst
Wis Brasil
01.2010 - 01.2012
IT Intern
Pirelli
01.2010 - 12.2010
Administrative Assistant
Oxiteno
01.2008 - 12.2009
Apprentice
Braskem
01.2006 - 12.2008
MBA - Project Management
Faculdade Alphaville
BSc - Systems Analysis
Centro Universitário Drummond
MBA - Solution Architecture
Anhanguera University
Similar Profiles
Arun Kumar SharmaArun Kumar Sharma
Senior TC- Administration at IdemiaSenior TC- Administration at Idemia
Sanskriti SINGHSanskriti SINGH
Senior Quality Analyst at IdemiaSenior Quality Analyst at Idemia
Christina Lee EulianChristina Lee Eulian
Biometrics Technician at IdemiaBiometrics Technician at Idemia
Abner MotaAbner Mota
Business Intelligence Pleno at Banco Bradesco S.ABusiness Intelligence Pleno at Banco Bradesco S.A
André Luiz Leal Amorim Bombeiro CivilAndré Luiz Leal Amorim Bombeiro Civil
Bombeiro Civil at Shopping Jardim Sul / Rede AlosBombeiro Civil at Shopping Jardim Sul / Rede Alos