MARCUS RODRIGUES
Technical Project Manager And EMV Solution Consultant
Osasco,São Paulo
Summary
Solution-driven professional with 10+ years of experience in IT, secure payment systems, and project governance. Specialized in EMV, smart card personalization, technical consulting, and implementation of scalable solutions across LATAM. Proven leadership in cross-functional environments, delivering tailored technological solutions to enterprise clients. Fluent in English and Spanish, and currently learning French to enhance cross-border collaboration.
Overview
19
19
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
Senior Project Manager & Technical Consultant
IDEMIA
2022.11 - Current
- Led strategic projects in secure payment and smart card solutions, ensuring successful delivery aligned with client expectations.
- Designed and implemented EMV card issuance solutions, integrating personalization workflows with HSM and cryptographic modules.
- Collaborated with sales, development, and operations teams to validate and adjust client-specific solutions.
- Managed multicultural technical teams, delivering seamless rollouts across LATAM.
- Conducted client workshops and technical presentations to ensure solution adoption and satisfaction.
Senior Technical Support Engineer – LATAM
IDEMIA
2020.01 - 2022.11
- Delivered end-to-end technical support for EMV personalization solutions, integrating Datacard, Matica, and Artista machines with internal software platforms.
- Provided expert guidance to clients on personalization workflows, cryptographic key usage, and production quality.
- Coordinated cross-country implementations and upgrades, ensuring consistent functionality and regional compliance.
- Developed reusable modules, process automation tools, and error handling mechanisms to improve service stability.
- Facilitated training sessions, client onboarding, and technical documentation for scalable operations.
Senior Process Analyst – Bradesco Card Project
Verifone
2019.05 - 2020.01
- Led process mapping and optimization of card issuance and support workflows.
- Defined SLA metrics and implemented continuous improvement initiatives based on operational performance.
- Acted as liaison between product teams and client operations to support solution customization and deployment.
Compliance & Process Analyst
Voith Hydro
2018.08 - 2019.05
IT Project Analyst
Voith Hydro
2014.04 - 2015.08
Intern, Process & Governance
Voith Hydro
2012.01 - 2014.01
IT Analyst
Wis Brasil
2010.01 - 2012.01
IT Intern
Pirelli
2010.01 - 2010.12
Administrative Assistant
Oxiteno
2008.01 - 2009.12
Apprentice
Braskem
2006.01 - 2008.12
Education
MBA - Solution Architecture
Anhanguera University
MBA - Project Management
Faculdade Alphaville
BSc - Systems Analysis
Centro Universitário Drummond
Skills
- EMV
- HSM/Datacard/Matica
- Smart Card OS
- Jira / Project
- Software Architecture
- Systems Integration
- Cloud Platforms
- Information Security
- Database Management
- Proficiency in Programming Concepts
- Modeling Tools (UML, BPMN, ArchiMate)
Additional Information
Available for relocation (national/international), Strong presentation and pre-sales support experience, Client-focused with deep technical expertise in secure credentialing systems
Personal Information
Date of Birth: 04/01/90
Certifications And Skills
ITIL Foundation, COBIT, Scrum Master, Lean Six Sigma Green Belt, Portuguese (Native), English (Fluent), Spanish (Fluent), French (Basic – currently studying), EMV, HSM, Datacard/Matica, SAP, Smart Card OS, Jira, Office 365, Power BI
Timeline
Senior Project Manager & Technical Consultant
IDEMIA
2022.11 - Current
Senior Technical Support Engineer – LATAM
IDEMIA
2020.01 - 2022.11
Senior Process Analyst – Bradesco Card Project
Verifone
2019.05 - 2020.01
Compliance & Process Analyst
Voith Hydro
2018.08 - 2019.05
IT Project Analyst
Voith Hydro
2014.04 - 2015.08
Intern, Process & Governance
Voith Hydro
2012.01 - 2014.01
IT Analyst
Wis Brasil
2010.01 - 2012.01
IT Intern
Pirelli
2010.01 - 2010.12
Administrative Assistant
Oxiteno
2008.01 - 2009.12
Apprentice
Braskem
2006.01 - 2008.12
MBA - Project Management
Faculdade Alphaville
BSc - Systems Analysis
Centro Universitário Drummond
MBA - Solution Architecture
Anhanguera University