Marcus Vinicius
Recife, PE
Summary
Friendly Attendant and Barista with a strong knowledge of brewing, dedicated to creating personalized customer experiences while offering expertise in coffee production and preparation. Manages high-volume orders, completes assignments to meet customer demand and quality expectations, and ensures safe food handling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista, Food Counter Attendant
Fridda Café
02.2019 - Current
- I started as a customer service representative and in just over a year, I became the team leader.
- Responsible for coordinating the shift team, providing technical guidance, and monitoring service.
- Requesting feedback and resolving service issues to maintain customer loyalty.
- Daily cleaning of counters, machines, utensils, and seating areas.
- Clarifying doubts, recommending dishes, and collecting information on customer orders.
- Receiving payment, and providing receipts to complete transactions.
- Monitoring beverage refrigeration and maintaining contact with management to inform consumption levels, and assisting in the ordering process for customer distributors.
- Assisting in various kitchen and bar services, including drink preparation, rubbish removal, dish drying, and restocking.
- Providing easy, personalized, and welcoming service to customers.
Education
High School Diploma -
Our Lady of Sorrows School
Bezerros - PE, Brazil12.2013
High School Diploma -
Colégio Nossa Senhora Das Dores
Bezerros - PE, Brazil12.2013
Skills
- Efficient communication with the team
- Conflict management and negotiation
- Emotional intelligence to deal with daily challenges
- Care for hygiene and organization of the workplace
- Friendliness and kindness in dealing with people
- Readiness for continuous learning and improvement
- Dynamism for executing multiple tasks
- Ability to make assertive decisions
Certification
- Certified Barista, Café do Brejo - 48h
Timeline
Barista, Food Counter Attendant
Fridda Café
02.2019 - Current
High School Diploma -
Our Lady of Sorrows School
High School Diploma -
Colégio Nossa Senhora Das Dores
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