Margaret Rock
Brockton,United States
Summary
Detail-oriented Quality Assurance Tester with expertise in manual and automated testing. Proven ability to ensure product compliance and enhance quality assurance processes through effective collaboration.
Overview
46
46
years of professional experience
Work History
Quality Assurance Tester
SharkNinja
Needham, MA, US
11.2020 - 06.2025
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Executed manual and automated tests to ensure product quality.
- Collaborated with developers to identify and resolve defects promptly.
- Documented testing processes and reported findings to the team.
- Maintained testing environments and tools for effective quality assurance.
- Collaborated with other teams to ensure quality assurance processes were followed accurately.
- Documented all phases of testing including results analysis and summary reports.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Preparation of different recipes for testing on Ninja kitchen appliances.
- Ninja appliances tested: coffee makers, ice cream machines, air fryers, indoor grills and griddles, microwaves, blenders, and portable blenders.
Distribution and Window Clerk
USPS
Boston, MA, US
04.1979 - 07.2020
- Operated postal equipment for sorting and distributing mail.
- Processed incoming and outgoing mail efficiently and accurately.
- Sorted mail using manual and automated equipment, facilitating efficient distribution.
- Assisted customers with shipping, tracking, and postal inquiries.
- Educated customers on available mailing options and services.
- Handled customer complaints professionally and resolved issues promptly.
- Operated a cash register accurately to process payments from customers.
- Managed cash transactions for postage sales and services, ensuring accuracy and accountability.
- Balanced daily cash register totals at end of shift.
- Collaborated with team members to ensure timely service delivery.
- Adhered to company policies regarding confidentiality of sensitive information.
- Sold postage stamps, money orders, certified checks, and special delivery envelopes to customers at the counter.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Monitored inventory levels to ensure stock availability and conducted cycle counts to maintain accurate records.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Located items for customers and helped complete purchases by processing payments with a system.
- Conducted inventory audits to prevent loss and theft.
Education
Bachelor of Science - Elementary Education
Framingham State University
Framingham, MA06-1977
Skills
- Manual and automated testing
- Test management tools
- Defect documentation
- Performance testing
- Effective communication
Supervisors, Colleagues, and Coworkers
- Dan Potter
- Tom Roerden
- Ryan Glynn
- Rick Butts
- Aspasi Song
- Myles Bryan
- Larry Bartlett
Timeline
Quality Assurance Tester
SharkNinja
11.2020 - 06.2025
Distribution and Window Clerk
USPS
04.1979 - 07.2020
Bachelor of Science - Elementary Education
Framingham State University