Maria De Lurdes Garcez
Piracicaba,São Paulo
Summary
Strong leader and problem-solver with 28 years of experience in streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
29
29
Years of experience
Work History
Customer Service Specialist Manager
Andritz Fabrics Ans Rolls
Piracicaba, Brasil
12.1994 - 08.2023
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Education
MBA - Quality Control & Strategic Production Management
09.2015
- Chemical Engineering Degree - Universidade Federal Rio de Janeiro
- Marketing - Fundação Getulio Vargas
- Intermediate Spanish - studing at Idioma Independente
- Fluent English - Warnborougt College (Oxford)
Skills
- Process Improvement
- Staff Management
- Staff Training
- Sales Expertise
- Client Relations and Retention
- Budgeting and Reporting
- Positive and Constructive Feedback
- Negotiation Expert
- Quality Improvement Initiatives
- Inventory Accuracy
- Customer Experience Management
- Business Analysis
- Leadership
- Conflict Resolution Techniques
Timeline
Customer Service Specialist Manager - Andritz Fabrics Ans Rolls
12.1994 - 08.2023
Unimep Piracicaba - MBA, Quality Control & Strategic Production Management
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