Maria Eduarda De Aguiar Beltrão
Summary
Patient, adaptable and respectful customer service professional with strong communication skills and the ability to connect easily with people from different backgrounds. With experience working in multiple areas, I am confident in handling different types of customers and situations while remaining calm, polite and solution-oriented. Disciplined and attentive to detail, I aim to provide a safe, welcoming and high-quality experience for every passenger while continuously growing in an international and multicultural airline environment.
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CAREER OBJECTIVE
To start a career as a flight attendant with the Emirates and grow professionally while delivering excellent customer service and maintaining high safety standards.
Overview
2
2
years of professional experience
Work History
BILINGUAL RECEPTIONIST
DP WORLD
06.2026 - Current
- Provided bilingual assistance and clear communication to international crew members and visitors, fostering a professional and welcoming environment.
- Managed registration and access procedures for crew members and foreign visitors, ensuring compliance with security requirements and maintaining accurate records.
- Control access for employees, crew members, visitors, service providers, and other individuals entering and leaving the port terminal.
- Monitored and registered entry and exit of containers, supporting operational access control within the terminal.
- Monitor vessel arrivals and departures and support the flow of information related to port operations.
- Follow security procedures carefully and maintain attention to detail in a fast-paced, multicultural environment.
Private Client Instructor – Face-to-Face Customer
Self-employed
01.2026 - Current
- Delivered personalized dance lessons tailored to individual personalities, ages, and skill levels, enhancing client satisfaction and skill development.
- Established a safe, respectful, and comfortable environment, fostering client confidence and support during lessons.
- Communicate clearly and patiently to help clients improve while maintaining motivation and engagement.
- Adapted teaching methods to effectively engage and support clients from diverse backgrounds and learning styles, improving their learning experience.
Customer Service Instructor & Client Experience
Engenharia da Dança
12.2024 - 06.2026
- Delivered face-to-face customer service, enhancing client support in structured environment.
- Communicated clearly with clients, fostering a welcoming and respectful atmosphere.
- Deliver daily face-to-face customer service while supporting clients in a structured environment.
- Maintained professionalism in fast-paced situations, ensuring respectful and attentive service for every client.
Assistant Customer Experience
Cromatica Comunicação Visual
02.2026 - 05.2026
- Responded to clients, delivering clear and accurate information to enhance satisfaction.
- Assisted customers with requests and complaints, ensuring timely and effective resolution.
- Respond directly to clients, providing clear and accurate information.
- Supported company brand image through respectful communication and meticulous attention to detail.
Customer Support Intern
Hager Produções
06.2024 - 04.2025
- Addressed client enquiries and service requests to facilitate timely resolutions.
- Enhanced customer relationship management through prompt, courteous, and clear communication.
- Organized content and campaigns to elevate customer engagement and satisfaction.
- Developed strong attention to detail and the ability to manage multiple tasks in a fast-moving environment.
Education
Graphic Design
Universidade Santa Cecília
Etiquette, First Aid, And In-flight Emergency.
Escola Técnica De Congonhas
Flight Attendant Course
Escola Técnica De Congonhas
Skills
Cultural awareness
Adaptability
Positive attitude
Patience
Active listening
Strong interpersonal skills
Team collaboration
Clear communication
Skills
- Cultural awareness
- Adaptability
- Positive attitude
- Active listening
- Strong interpersonal skills
Languages
- Portuguese
- English
Timeline
BILINGUAL RECEPTIONIST
DP WORLD
06.2026 - Current
Assistant Customer Experience
Cromatica Comunicação Visual
02.2026 - 05.2026
Private Client Instructor – Face-to-Face Customer
Self-employed
01.2026 - Current
Customer Service Instructor & Client Experience
Engenharia da Dança
12.2024 - 06.2026
Customer Support Intern
Hager Produções
06.2024 - 04.2025
Graphic Design
Universidade Santa Cecília
Etiquette, First Aid, And In-flight Emergency.
Escola Técnica De Congonhas
Flight Attendant Course
Escola Técnica De Congonhas