Skilled IT and Program Manager with over 20 years of experience specializing in driving digital transformation and project management within diverse sectors including logistics, retail, and agribusiness.
Demonstrated success in leading global, multicultural teams towards achieving operational excellence and innovation.
Expert in applying various methodologies to meet challenging deadlines and manage stakeholders effectively.
Aiming to leverage technical and leadership skills to contribute to future projects.
Recognized as one of the top 50 technology and innovation executives in Brazil in 2023
Overview
26
26
years of professional experience
Work History
Global Innovation Solution & Product Manager
Louis Dreyfus Company (LDC)
São Paulo
01.2022 - Current
Led the Front Office Modernization Program (the most critical initiative in North Latam, managing a USD 21M annual budget), making it a finalist in the LDC Global Innovation Awards 2024, which contributes to strengthening LDC's competitive advantage by orchestrating global teams (Brazil, France, Portugal, Ukraine, and India) and ensuring on-time, within-scope delivery.
Delivered innovations that reduced operational risks, enhanced processes, supported organizational changes, and mitigated technical debt, generating multi-million-dollar annual savings.
IT Sr Manager (Latin America and Caribbean)
FEDEX
São Paulo
10.2020 - 01.2022
Streamlined IT solutions across warehouse management, fiscal applications, Front Office Applications RPA at FedEx, enhancing operational efficiency and compliance.
Successful implementation of 20 new clients in supply chain operations, resulting in over USD9M/year, configuring the WMS system to control the supply chain workflow.
Sr Oracle Retail Specialist
EXTRAFARMA
02.2019 - 09.2020
Directed Oracle Retail implementations such as RMS, RDF, RFM, RPM, RESA, and RIB within the Supply Chain and Fiscal domains, managing both internal teams and external consultants to optimize supply chain and fiscal systems at Extrafarma, driving a 20% increase in sales (implementing e-commerce).
Sr. Project Manager
GPA
06.2016 - 02.2019
IT Manager responsible for all IT projects related to the Supply Chain area, focusing on support for Oracle Retail (RDF, RMS, RFM, AIP), WMS, legacy commercial systems, vendor portals, and e-commerce platforms.
Oversaw IT projects for GPA's Supply Chain area, enhancing systems support for over 4,000 users, and facilitating continuous improvement initiatives (including the commercial system utilized in more than 700 physical stores).
Implementation of the company's most up-to-date e-commerce, creating mini hubs to serve the stores, optimizing delivery time to up to 6 hours on the same day for the end customer. (In the old design, the order was delivered within 24 hours.)
Creation of the portal for suppliers, where they could advance their payments, and the company charged a fee for this anticipation, being a new form of profit for the company.
IT Sr Manager Latin America
INFOR
07.2014 - 02.2016
Manager responsible for f the Infor the Suite WMS, (SCE) Team in LATAM, Global Releases and all Projects in Latin America.
Sponsor department leadership for all customizations between Brazil and COE (India). Leader responsible for Special Operations Center in India in the recovery of legal contracts that were threatened with commercial termination by the client due to poor implementation or non-implementation carried out by third parties on behalf of Infor.
Creation of the INFOR consulting team specifically for the ERP WMS software, which resulted in attracting new customers in the retail, beverage, and pharmaceutical areas, increasing the company's revenue.
Implement the level 3 Support in region (improving the level of service and customer engagement) and increase the hit rate of the sales teamto 80% before was 52% (creating commercial proposals meeting 100% of the customer's specification, minimizing deviations from addendum hours that would result in a negative margin on the project).
Created the technical training area (Infor Academy) .
Business Manager
AVON
06.2010 - 04.2014
Manager of Customer Care and Supply Chain area, responsible for contracts with suppliers, design requirements, project management, and people (scope, schedule, testing, quality of work delivered by factories in Brazil and offshore, and outsourcing).
Conducting internal reports for the different areas that are customers of the IT area, and creating and managing RFPs for the area of supply chain.
Responsible for systems: LIMS (Laboratory Information Management Systems), MES (Manufacturing Execution System), E1 – Manufacturing Management, Control, and Logistics Carriers, and Mobile Systems.
Manager (outsourcing & Consulting Division)
ACCENTURE
São Paulo
09.1998 - 06.2010
Led integrated testing for large-scale retail programs ensuring successful delivery.
Outstanding leader of the retail tower with active participation in consulting (from proposal development, as a specialist to evaluate situations in clients with problem projects to guide the manager responsible for solving the crisis) and extensive experience in outsourcing, as I made my career within Accenture, passing through intern, trainee, analyst, consultant, and manager.
Managed a USD 50 million/year outsourcing project for Carrefour, overseeing a team of over 140 individuals and handling daily operations as well as extensive support ( covering Latin America, Europe, and Asia) and Projects.
Responsible for implementing the Oracle Retail AIP module and managing on-site (Brazil), and offshore (Atlanta and Manila) teams. First implementation of all Oracle Retail modules (RDF, AIP, WMS, and RMS), overcoming significant obstacles, including team restructuring after a tsunami in the Philippines.
Data center migration highlighted: Data migration project from Carrefour's data center to IBM in Hortolândia, with no impact on head office or store operations.
Creation of the first specific pricing system for hypermarkets, exported to Asia, and Europe.
Skills
Strategic Planning
Oracle Solutions Expertise
Budget Management Exceeding USD 10M
Cross-functional leadership
Agile and Waterfall methodologies
Project and Program Management
Digital Transformation and Innovation
Leadership of global and multicultural teams
Problem Solving and Crisis Management
Adaptability to dynamic and multicultural scenarios
Commercial Graduate Trainee- Grains and Oilseeds at Louis Dreyfus Company (LDC)Commercial Graduate Trainee- Grains and Oilseeds at Louis Dreyfus Company (LDC)
Attending Pediatric and Neonatal Anesthesiologist at Hospital das Clínicas and Instituto da Criança e do Adolescente of University of São PauloAttending Pediatric and Neonatal Anesthesiologist at Hospital das Clínicas and Instituto da Criança e do Adolescente of University of São Paulo