Mariah Pilalo
Naugatuck
Summary
Experienced customer service and technical support professional with strong troubleshooting, clear communication, and time management skills. Skilled in resolving issues quickly, coordinating urgent requests, and keeping operations running smoothly.
Overview
5
5
years of professional experience
Work History
Customer Service/ Technical Support
Alarm New England
Rocky Hill
06.2024 - Current
- Diagnosed equipment faults across employer systems and identified root causes
- Answered incoming calls and emails promptly.
- Confirmed appointment details with clients by phone and email.
- Documented troubleshooting steps and maintenance notes, enhancing knowledge transfer and operational continuity.
- Assisted coworkers with safe troubleshooting methods and basic repair procedures
- Executed daily tasks with precision, ensuring seamless operations in a fast-paced environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated scheduling records in office database with accurate information.
- Proposed strategies that fostered teamwork and improved collaborative outcomes.
Dispatcher
Scarsdale Security Systems
Scarsdale
11.2021 - 05.2024
- Dispatching the proper authorities in a timely manner to keep our customers safe
- Dispatching on call technicians for emergencies
- Notified customers of alarm signals to ensure their safety.
- Assisted customers with requests and resolved inquiries to boost satisfaction.
- Identified customer needs to enhance service delivery.
- Provided tier 1 troubleshooting support to customers, facilitating issue resolution.
Education
High School Diploma -
Charles E Gordon Highschool
Yonkers NY06-2021
Skills
- Technical troubleshooting
- Call handling
- Customer service
- Alarm dispatching
- Emergency response
- Incident logging
- Scheduling coordination
- Database updates
- Software usage
- Remote support
- Multitasking
- Time management
- Service coordination
- Problem solving
- Clear communication
Timeline
Customer Service/ Technical Support
Alarm New England
06.2024 - Current
Dispatcher
Scarsdale Security Systems
11.2021 - 05.2024
High School Diploma -
Charles E Gordon Highschool