Maria Luiza Ayari

Operational Analyst and BackOffice, focused on data collection and reporting on potential issues, flow changes, payment reversals, along with strategy and project development actions to optimize and improve marketing design and brand protection.

Backoffice Analyst and careful analysis of flights and data. Financial data analysis accompanied by monthly reports. Design of internal flow with front office flow. Monitoring all stages of the ticketing process on the website. Care with customer relationship management. Development of process improvements using Pipefy and Excel (sheets), frequent contact and relationship management with international clients, tone of voice, and conflict resolution.

Performing administrative functions in the Human Resources department, Excel. Additionally, overseeing and monitoring municipalities across Brazil (cities informed by management) for urban improvements and projects. The activity involved tone of voice training, contact with the secretariats of all mapped cities, feedback, and presenting monthly reports on the progress of the projects.