Mariana Simao Ramos
Orlando, Florida,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Boi Brazill Churrascaria. Proven ability to engage guests and ensure order accuracy while maintaining cleanliness standards. Recognized for cultivating relationships with regular customers and training new hires to uphold service excellence.
Overview
7
7
years of professional experience
Work History
Server
Boi Brazill Churrascaria
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Salinas Grill
01.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Medical School
Unifaa
Valenca, Rio De Janeiro, BrazilInsituto Santa Rosa
Cabo Frio, Rio De Janeiro, Brazil12-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- Team collaboration
- Order accuracy
- Quality control
Languages
English
Upper intermediate (B2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Server
Boi Brazill Churrascaria
11.2023 - Current
Cashier
Salinas Grill
01.2018 - 03.2020
No Degree - Medical School
Unifaa
Insituto Santa Rosa
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