Dynamic professional with a background in customer service and child therapy at Gaby Y Sofi Toy Company and Neurodevelopment Center. Skilled in visual storytelling and empathetic communication, I excel in creating engaging marketing content and supporting children with developmental challenges. Bilingual and dedicated to enhancing the lives of children through innovative, sensory-friendly products.
• Provided customer service in both physical stores and online platforms, assisting parents in choosing educational toys.
• Managed photography sessions with children for promotional materials, ensuring a safe, playful, and trusting environment.
• Created marketing content and social media campaigns, increasing brand visibility.
• Participated in the development and promotion of toys specially designed for children with autism and special needs.
• Collaborated with the design and sales teams to ensure product messaging aligned with developmental goals.
• Assisted in therapy sessions with children diagnosed with Autism Spectrum Disorder (ASD), ADHD, and other developmental challenges.
• Supported therapists in implementing intervention strategies and reinforcing behavioral techniques.
• Helped manage sensory activities, communication tools, and positive reinforcement exercises.
• Observed child behavior and progress, maintaining detailed session notes.
• Communicated effectively with therapists and families to support consistent care.
Applied understanding of child development and neurodiversity
Patience, empathy, and attention to detail
Basic knowledge of ABA principles and behavior management
Strong teamwork and observation skills
Communication with parents and children
Visual storytelling and creativity
Understanding of special needs toys and sensory-friendly products
Customer service and emotional intelligence
Bilingual: Spanish (native), English (learning)
Courses:
- Certification in Therapy Assistant course focused on Autism and ADHD in children, Cuba.
- Certification in Registered Behavior Technician (RBT) Training Course, 40-Hours.
- Certification in Sports and Therapeutic Massage from de Sports Medicine School of Cuba.
- Certification in Public Relations and Marketing from School of Hospitality and Tourism in Varadero, Cuba.
- Certification in Sales Manager from School of Hospitality and Tourism in Varadero, Cuba.
- Certification in Photography from Creative Photography School of Havana EFCH.