Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marianne Alonso Castellanos

Hialeah

Summary

Dynamic professional with a background in customer service and child therapy at Gaby Y Sofi Toy Company and Neurodevelopment Center. Skilled in visual storytelling and empathetic communication, I excel in creating engaging marketing content and supporting children with developmental challenges. Bilingual and dedicated to enhancing the lives of children through innovative, sensory-friendly products.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service, Marketing & Child Photographer

Gaby Y Sofi Toy Company
02.2019 - 07.2021

• Provided customer service in both physical stores and online platforms, assisting parents in choosing educational toys.
• Managed photography sessions with children for promotional materials, ensuring a safe, playful, and trusting environment.
• Created marketing content and social media campaigns, increasing brand visibility.
• Participated in the development and promotion of toys specially designed for children with autism and special needs.
• Collaborated with the design and sales teams to ensure product messaging aligned with developmental goals.

Therapy Assistant

Neurodevelopment Center
09.2018 - 01.2019

• Assisted in therapy sessions with children diagnosed with Autism Spectrum Disorder (ASD), ADHD, and other developmental challenges.
• Supported therapists in implementing intervention strategies and reinforcing behavioral techniques.
• Helped manage sensory activities, communication tools, and positive reinforcement exercises.
• Observed child behavior and progress, maintaining detailed session notes.
• Communicated effectively with therapists and families to support consistent care.

Education

High School Diploma -

Institute Jose Smith Comas
Matanzas, Cuba
06-2016

Skills

    Applied understanding of child development and neurodiversity
    Patience, empathy, and attention to detail
    Basic knowledge of ABA principles and behavior management
    Strong teamwork and observation skills

    Communication with parents and children
    Visual storytelling and creativity
    Understanding of special needs toys and sensory-friendly products
    Customer service and emotional intelligence
    Bilingual: Spanish (native), English (learning)

Certification

Courses:

- Certification in Therapy Assistant course focused on Autism and ADHD in children, Cuba.

- Certification in Registered Behavior Technician (RBT) Training Course, 40-Hours.

- Certification in Sports and Therapeutic Massage from de Sports Medicine School of Cuba.

- Certification in Public Relations and Marketing from School of Hospitality and Tourism in Varadero, Cuba.

- Certification in Sales Manager from School of Hospitality and Tourism in Varadero, Cuba.

- Certification in Photography from Creative Photography School of Havana EFCH.


Languages

English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service, Marketing & Child Photographer

Gaby Y Sofi Toy Company
02.2019 - 07.2021

Therapy Assistant

Neurodevelopment Center
09.2018 - 01.2019

High School Diploma -

Institute Jose Smith Comas
Marianne Alonso Castellanos