Maria Rene Goytia Gumucio

Company Overview: A tech-enabled real estate company.

Call Center Associate, customer service:

• Data management and assistance to prospects, future residents and residents though the application process. Assistance to residents with maintenance request or operations to accomplish work for residents.

Subject Matter Expert (SME) –

Conducted training for new agents, delivered refresher sessions, guided team members, supported senior team leads and collaborated with cross-functional teams to improve processes and performance.

- Performance & Training Project (SME Team)

• Collaborated with a team of Subject Matter Experts to design and deliver refresher trainings, reducing markdowns by over 80% (239 → 47) within 8 months.
• Focused training on high-error skills (Residents & Maintenance), achieving significant performance improvements across all teams.
• Presented data-driven results to leadership, showcasing the impact of SME-led initiatives on quality and efficiency.

• Company Overview: A business process automation platform.
• Executing of processes and operations to accomplish work for a client.
• Data operator for patients needing mental health services.
• Collecting information from insurance networks about the mental health coverage.
• Customer service.

• Company Overview: Traditional Sandwich micro-enterprise.
• Supply management.
• Support in logistics and development.
• Staff Management. Schedules and hiring.

• Company Overview: On-line Bakery
• Production and organization for the orders.
• Staff Management.
• Negotiations with suppliers.

• Company Overview: A Peruvian chocolate enterprise
• Sales and distribution management.
• Strategic selection of convenience stores for distribution.

• Company Overview: importing company
• Customer service and sales. Stock control.
• Brand image promoter.

• Company Overview: A NGO of missionaries from USA
• Leadership.
• Public speaking.

• Company Overview: Prison Camp
• Leadership.
• Public speaking.

• Company Overview: multinational enterprise
• Brand image and presentability.
• Public speaking and cordiality.