Maria Victoria Silva
Sao Paulo
Summary
Dynamic and resourceful professional with diverse experience in product development, strategy creation and executive account management. Exceptional talent for developing and implementing strategic initiatives to optimize service delivery, streamline processes, and exceed performance targets. Passionate about enhancing customer satisfaction and loyalty by understanding and resolving problems. Proven success in managing high-network clients while managing strategic planning in other areas crucial to company growth. Demonstrated ability to lead cross-functional teams, foster strong client relationships, and drive continuous improvement. Possess strong communication and leadership skills to guide/motivate teams toward achieving service excellence after managing team of 10.
Overview
8
8
years of professional experience
Work History
Operations Manager
Visa Franchise & Vetted Biz
03.2023 - Current
- Utilized market trends and target audience statistics to effectively and appropriately launch total of 12, successful product launch campaigns.
- Boosted brand awareness and increased Marketing Qualified Leads by 15% for Visa Franchise and 6% for Vetted Biz while managing internal and external marketing efforts and programs.
- Developed and implemented 5 of company's 7 current-product offerings by liaising with external service provider, working with lead generation, marketing and development teams to develop product as well as sales and client servicing teams to ensure successful service delivery.
- Identified and evaluated new technologies and add-on applications to improve and optimize lead generation, marketing, sales and client servicing efforts.
Client Servicing Head
Visa Franchise
10.2021 - Current
- Successfully serviced over 120 high net-worth clients by addressing problems head-on and implementing successful corrective actions which led to continuous investments of $100,000 to $650,000.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations for all 7 solutions currently offered by company.
- Generated average of $100,000 on monthly basis in customer onboarding and retention strategies and services.
Product Development Associate
Visa Franchise & Vetted Biz
08.2019 - 03.2023
- Developed and established company's internal due diligence process that decreased portfolio approval rate by estimated -30%.company's internal due diligence process that decreased portfolio approval rate by estimated -30%.
- Led in-depth due diligence reports on over 200 investment opportunities based on analysis of legal and financial documents made available by prospective business partners and Small Business Administration 7(a) loan program.
- Developed and led data compilation and analysis process for Vetted Biz platform which entailed reviewing over 7,000 franchises to date.
Student Communications Assistant
Georgetown University's School Of Foreign Service
09.2016 - 05.2019
- Provided project assistance on ad hoc basis to the Director of Alumni Engagement and the Centennial Team.
- Lead regional alumni events worldwide attended by senior regional officials and of the SFS.
- Communicated via e-mail, LinkedIn and in-person with Alumni and potential donors of the SFS.
Development Intern
BrazilFoundation
06.2018 - 08.2018
- Designed and directed logistics and operations of Organization's upcoming fundraising campaign “Abraçe o Brasil" that targeted over 120 Brazilian NGOs.
- Lead silent auction logistics for BrazilFoundation's 2018 Fall Gala hosted in New York by partnering with total of 12 donors.
- Assessed total of 30 grant proposals and drafted briefs reporting back on each proposal regarding originality, outreach, viability and quality of content that assisted in successful selection of partner NGOs for subsequent year.
Summer Research Intern
Embassy Of Brazil
05.2017 - 08.2017
- Produced research report on American-Brazilian trade relations directed towards the Defense Industry and weaknesses incurred by Brazilian suppliers.
- Organized and led Trade Summit conference held at the Embassy of Brazil Washington DC alongside with the US-Brazil Business Council.
- Participated in department's weekly meeting providing insight on Brazilian-American trade relations regarding the Defense Industry.
Education
Bachelor of Science - Foreign Service
Georgetown University School of Foreign Service
Washington DC 05.2019
Skills
- Market Positioning
- Staff Management
- Strategic planning
- Campaign management
- Product development
- Corporate Communications
- Client communication
- Brand development
- Planning and Coordination
- Market Analysis
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Advanced (C1)
Italian
Intermediate (B1)
Arabic
Intermediate (B1)
Timeline
Operations Manager
Visa Franchise & Vetted Biz
03.2023 - Current
Client Servicing Head
Visa Franchise
10.2021 - Current
Product Development Associate
Visa Franchise & Vetted Biz
08.2019 - 03.2023
Development Intern
BrazilFoundation
06.2018 - 08.2018
Summer Research Intern
Embassy Of Brazil
05.2017 - 08.2017
Student Communications Assistant
Georgetown University's School Of Foreign Service
09.2016 - 05.2019
Bachelor of Science - Foreign Service
Georgetown University School of Foreign Service
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