Marina Boeckel
Bondi
Summary
Motivated Administrative Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
SALES ASSISTANT
Elite Supplements
Sydney
2020.12 - Current
- Maintained control and poise in a fast-paced, high-stress workplace to support client and staff service
- Prepared routine communications and created reports or responses to information requests in my scope
- Researched new customers for the sales team and entered their contact information into Salesforce
- Used sales techniques to understand customer needs and recommend relevant products and services
- Maintained records pertaining to sales, returns, and the availability of inventories.
SALES MANAGER
ELITE SUPPLEMENTS
SYDNEY
2022.09 - 2023.01
- Enhanced sales volume through skilled support to both new and inactive customers.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Prepared sales production reports for senior management.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Supported sales team members to drive growth and development.
PRIVATE PERSONAL ASSISTANT
Nutritionist Bruna Albuquerque
Sydney
2020.06 - 2020.12
- Managed calendar and scheduled appointments based on patient loads and nutritionist availability
- Patient scheduling, check-in, check-out and payments for billing
- Maintained appropriate filing of personal and professional documentation
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
CALL CENTRE TEAM
BRAZA CHURRASCARIA
SYDNEY
2019.10 - 2020.03
- Maintained records of customer interactions, transactions, comments, and complaints.
- Updated databases with new and modified customer data.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
WAITRESS
Braza Churrascaria
Sydney
2016.09 - 2020.03
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest
- Used cash registers and credit card machines to cash out customers
- Suggested appropriate food and drink pairings to increase sales
- Exhibited passion and encouraged superior customer service, thereby boosting referrals and walk-in business.
TECHNICAL LEAD
Medical Med Ltd
Porto Alegre
2013.01 - 2016.05
- Responsible for the sales budget and billing department
- Responsible for participating in bids
- Identified value opportunities to exploit product for maximum business effectiveness
- Built product feature lists.
NUTRITIONIST TRAINEE
Social Bank of Food
Porto Alegre
2010.05 - 2012.12
- Prepared variety of different written communications, reports and documents
- Conducted research, gathered information from multiple sources and presented results
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients
- Created and prepared visual aids, manuals and other materials used in teaching.
NUTRITION VOLUNTEER
Social Bank of Food
Porto Alegre
2010.03 - 2010.04
- Referred patients to appropriate outpatient settings for additional diet education and support
- Physical assessment
- Nutritional education carried out through interactive workshops
- Execution of training programs directed to human resources.
Education
Master of Business Administration - Business Administration
Kaplan Business School
Sydney, NSW, Australia2024-12
Advanced Diploma - Marketing and Communication
ECA College
01.2021
Diploma - Marketing and Communication
ECA College
01.2019
Certificate IV - Leadership and Management
George Brown College
01.2018
Master Degree - SPORT NUTRITION
UNIVERSIDADE CRUZEIRO DO SUL
08.2016
Bachelor of Nutrition - Nutrition
PUCRS
01.2013
Skills
- Strong Organizational Skills
- Multitasking and Time Management
- Database and Client Management Systems
- Project Coordination
- Office Administration
- Staff Management
- Supply Chain Management
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Timeline
SALES MANAGER
ELITE SUPPLEMENTS
2022.09 - 2023.01
SALES ASSISTANT
Elite Supplements
2020.12 - Current
PRIVATE PERSONAL ASSISTANT
Nutritionist Bruna Albuquerque
2020.06 - 2020.12
CALL CENTRE TEAM
BRAZA CHURRASCARIA
2019.10 - 2020.03
WAITRESS
Braza Churrascaria
2016.09 - 2020.03
TECHNICAL LEAD
Medical Med Ltd
2013.01 - 2016.05
NUTRITIONIST TRAINEE
Social Bank of Food
2010.05 - 2012.12
NUTRITION VOLUNTEER
Social Bank of Food
2010.03 - 2010.04
Master of Business Administration - Business Administration
Kaplan Business School
Advanced Diploma - Marketing and Communication
ECA College
Diploma - Marketing and Communication
ECA College
Certificate IV - Leadership and Management
George Brown College
Master Degree - SPORT NUTRITION
UNIVERSIDADE CRUZEIRO DO SUL
Bachelor of Nutrition - Nutrition
PUCRS