Visão geral
Histórico profissional
Formação acadêmica
Habilidades e competências
Idiomas
Linha do tempo
Generic

MARINA HIPÓLITO DUARTE

São Paulo,SP

Visão geral

14
14
years of professional experience
2
2
years of post-secondary education

Histórico profissional

Tracking and reverse logistics analyst

Hisense - Robert Half
São Paulo, SP
01.2025 - 04.2025
  • Monitor the location of loads and vehicles in real time
  • Analyze performance data and generate reports
  • Identify and resolve issues with delays, deviations and occurrences
  • Responsible for reverse logistics activities of products in the Sales area;
  • Input of return invoices by the tax department;
  • Scheduling delivery and collection with the carrier and monitoring the process until completion;
  • Support in administrative tasks, including spreadsheet input, document organization and account control, optimizing the team's routine.
  • Planning and executing activities according to established deadlines, contributing to the smooth running of operations.
  • Solving everyday problems, making decisions with confidence and autonomy in order to obtain good results.
  • Participating in meetings with the team, discussing new processes to improve efficiency and quality of service.
  • Resolving customer problems, remaining polite and calm in times of stress.

Order Management Analyst

Motorola Mobility - Manpower Professional Ltda
São Paulo, São Paulo
07.2023 - 01.2024
  • Loading orders into the Motorola system following established rules;
  • Being the focal point for customers in any matter related to orders, execution and delivery;
  • Supporting the sales team in any type of information required related to order management;
  • Assist the planning team in defining demand, as well as supporting the sales team in meeting demand for their account;
  • Coordinate CPFR meetings with customers when applicable;
  • Track an order ‘End to End' from initial entry into the system to final delivery to the customer's warehouse;
  • Controlling customer inventory considering their latest services and orders

Senior Logistics Analyst

Motorola Solutions Ltda
São Paulo
08.2021 - 11.2022
  • Participating in meetings with superiors and other team members, suggesting improvements in the area, if necessary, in order to improve efficiency and quality of service
  • Providing customer support to resolve deadlines, monitoring processes, identifying errors and taking appropriate action
  • Promoting a spirit of collaboration between teams, customers and partners in order to ensure compliance with agreed deadlines, contributing to achieving objectives
  • Planning and executing daily activities in accordance with deadlines defined by the team, contributing to the smooth running of operations and the quality of results
  • Supporting the team in carrying out various tasks according to demand, ensuring agility and efficiency.
  • Providing personalized customer service, acting to promote the company's services, offering the most appropriate options for each profile

Senior Logistics Analyst

Motorola Solutions
10.2015 - 04.2021
  • Coordinating projects from order processing to customer delivery
  • Adopting procedures defined by the company
  • Providing support to the Pre-Sales and Sales department
  • Interfacing with the Sales, Engineering, Credit, Finance, Product, Supply Chain and Marketing departments
  • Involvement in forecasting meetings and monitoring the manufacturing process
  • Implementing ERP for Brazil
  • Developing IT tools to generate backlog and outlook reports
  • Interfacing with Sales and Finance to improve order processing in accordance with company policy
  • Processing orders, following up with factories, importing, customs clearance and delivering to the customer
  • Implementing a Local Purchasing control tool with the IT team for projects
  • Reporting customer orders and the ordering process import
  • Support to the pre-sales department with the issuance of pre-analysis of costs and lead time for bids
  • Coordination of shipments from the United States, Israel, Malaysia and Germany to Brazil
  • Document analysis and issuance of commercial invoices in accordance with Brazilian legislation
  • Issuance of commercial invoices
  • Logistics analysis, analysis of shipping documents and consolidation of shipments to reduce costs and cycle time
  • Monitoring the process with brokers to meet the established cycle time and metrics for customs clearance
  • Order tracking report and Development with the IT department and Global team, E-Commerce portal for distributors
  • Development of an order management tool, generating management and operational reports
  • Provision of personalized service to the client, acting to promote the services offered, presenting the most appropriate options for each profile.
  • Support in resolving conflicts, seeking to negotiate agreements that are beneficial to both parties.
  • Support to the team in carrying out various tasks according to demand, ensuring agility and efficiency.

Jr. Administrative Analyst

Motorola Solutions, Manpower Professional Ltda
01.2011 - 10.2015
  • Activities Developed: order processing, control of the manufacturing process until delivery to the customer
  • Internal order processing and control
  • Preparation of commercial invoice for the import of equipment
  • Consolidation of orders for shipment aiming at cost reduction
  • Tariff classification of goods, analysis of the need for an import license
  • Monitoring and control with the customs brokers of the merchandise clearance process
  • Order monitoring reports
  • Monitoring the manufacturing processes of orders with the factories (Brazil, USA, Israel and Germany) – interfacing with Engineering, Sales and Finance and providing information on delivery time, status to internal and external customers
  • Ensuring that procedures are followed
  • Preparing pre-import cost analysis for customers and proposals when necessary
  • Analysis of documents (commercial invoice, packing list and AWB) to comply with Brazilian legislation
  • Monitoring of import processes, ensuring compliance with company procedures
  • Control and analysis of cash, checking taxes to release advances to dispatchers
  • Monitoring and controlling all orders until the material is delivered to the customer
  • Keeping the import database up to date
  • Providing reports on: cycle time and costs of import processes
  • Providing reports to the Sales and Finance teams
  • Coordinating the warehouse team to: check whether the material received is in accordance with the invoice/packing list, divide the goods and send to the customer
  • Issuing the sales order and monitoring invoicing with the Finance team
  • Informing the customer about the delivery of the material
  • Coordinating carriers for delivery to the customer
  • Participating in training to update knowledge in the area and boost professional development, achieving greater productivity.
  • Developing plans, goals and schedules to complete projects on time.

Formação acadêmica

Business Logistics Management - Foreign Trade

UNIBAN – Universidade Bandeirantes de São Paulo
São Paulo, SP

Postgraduate Degree in Supply Chain - undefined

UniFECAF
São Paulo, SP
04.2025 - 11.2026

Foreign Trade Training -

ADUANEIRAS
São Paulo, SP

Habilidades e competências

  • Assertiveness in making logistics decisions
  • Logical and mathematical thinking
  • Ease in interpersonal relationships
  • Group work
  • Dynamic
  • Flexible
  • Organized
  • Punctual
  • Multiplier of ideas
  • Committed to results
  • Generalist vision
  • Effective under pressure
  • Encourages improvements
  • Great ease of learning new programs
  • Willingness to face challenges
  • Knowledge of logistics ERPs (WMS, TOTVS and SAP)

Idiomas

Português
Língua materna
Inglês
Intermediário
B2
Espanhol
Básico
A2

Linha do tempo

Postgraduate Degree in Supply Chain - undefined

UniFECAF
04.2025 - 11.2026

Tracking and reverse logistics analyst

Hisense - Robert Half
01.2025 - 04.2025

Order Management Analyst

Motorola Mobility - Manpower Professional Ltda
07.2023 - 01.2024

Senior Logistics Analyst

Motorola Solutions Ltda
08.2021 - 11.2022

Senior Logistics Analyst

Motorola Solutions
10.2015 - 04.2021

Jr. Administrative Analyst

Motorola Solutions, Manpower Professional Ltda
01.2011 - 10.2015

Business Logistics Management - Foreign Trade

UNIBAN – Universidade Bandeirantes de São Paulo

Foreign Trade Training -

ADUANEIRAS

Perfis semelhantes

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MARINA HIPÓLITO DUARTE