Marlon Tosi
Rio de Janeiro
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project and Products Manager - PMO
Agap2
06.2018 - Current
- PMO for Projects and Products in the Digital Transformation of the Ageas Portugal Group for the brands Médis, Seguro Directo, Ocidental, Ageas Insurance and Go Far
- Technological environment: MS Office 365, MS Project, PowerBI, SQL Server, Umbraco, VSCode, Jira, Confluence and Postman
Projects and Products Manager
Beltrão Coelho MPS
02.2018 - 06.2018
- Responsible for planning, budgeting and managing projects for consulting clients
- Perform requirements specifications and technical and technical specifications for application analysis
- Analyze the feasibility of implementing service robots with design and development of the customized solution and demonstration through proof of concept (POC)
- Technological environment: MS Office (Excel, PowerPoint), MS Project, Oracle, Android Studio, Scrum/Kanban Board
Specialist/ Project Manager and Systems
TV Globo
01.2016 - 10.2017
- CSC Project (Shared Service Center) for the development of a governance model for the CSCT, which leverages the needs for synergy, control and agility of the Technology Infrastructure for Grupo Globo companies (TV Globo, Globosat, Infoglobo, Publishing Globo and Globo.com)
- Responsible for the Single Technology Governance Project for the areas of Projects, Infrastructure Support, TV Systems Engineering and Applications using the ITIL Framework, DevOps model and agile methodologies for all TV Globo units in Brazil (São Paulo, Rio de Janeiro, Belo Horizonte, Recife and Brasília) and international offices (Lisbon, London, NY and Tokyo) with review, updating and implementation of processes and tools
- Single Severity Project Manager with review, optimization and implementation of processes in the management of technology services and implementation of Service Levels (SLA) for all 'end to end' services in the 3 largest areas of Technology at TV Globo (Support for Infrastructure, Applications and Transmission/Radio Frequency Support)
- Technical management in the SAM Project (Software Asset Management) which aims to control 12 thousand machines with software assets in all TV Globo units, optimizing their use and distribution, as well as reducing current costs with analyzes to reduce current contractual amounts and future renewals for Microsoft, Oracle, Adobe, Autodesk and Avid partners
- Responsible for the ServiceNow Project with the development, optimization and implementation as an ITSM tool in place of MAXIMOSHARED (IBM) for all areas of Operations, Projects, Support and Applications at TV Globo with over 16 thousand users
- Company in the media segment that creates, produces and distributes content on Television, Radio, Internet Subscription channels
- Technological environment: MS Office 365, MS Project, Visio, Bizagi Modeler, Model ITIL e Cobit para IT Management, Agile and Waterfall Projects (PMI and Scrum Alliance), SharePoint, ServiceNow, Jira and Confluence
Projects and Products Manager - PMO
Capgemini
01.2014 - 02.2016
- Manager of the Project Office (PMO) acting in the control of requests and in the management of demands with the processes of analysis, development and implementation of systems through the software factory with metrics in Function Point for development with the programming languages in .Net, Java, and PL/SQL Database, in addition to Web Technologies, such as HTML, CSS and JavaScript and in Oracle Database
- Responsible for identifying operational and financial opportunities, planning and implementing projects in the treatment of legal and intellectual property risks in allocated clients
- Coordination in the mapping and design of processes in operational, financial and strategic indicators and in the performance of the Technology Services Operation using the ITIL and COBIT framework
- Responsible for the HPServiceManager Project with the development, optimization and implementation as an ITSM tool to replace the TJRJ's own system
- Technological environment: MS Office, MS Project, Bizagi Modeler, Model ITIL e Cobit para IT Management, Agile and Waterfall Projects (PMI and Scrum Alliance), HPServiceManager, Oracle Database, PL/SQL, .Net and Java.
Specialist/Manager of Projects, Process and Systems
APSA
02.2011 - 12.2013
- Coordination and performance in the MXM ERP System Implementation Project for all stores in the cities of Rio de Janeiro, São Paulo, Curitiba, Maceió, Fortaleza, Recife, Salvador and Brasília, totaling an administration of more than 2,000 buildings
- Technical management for analysis, development, validation and implementation of Purchasing, Accounting, Contracts, Costs, Inventory, Invoicing and Financial modules in dot.Net, PL/SQL, JavaScript and Oracle Database platforms
- Responsible for the creation of the Process Office that allowed the optimization of costs with the standardization of forms/templates and procedures to be followed by each store in accordance with the laws in force in each city and in the standardization of operational, financial and strategic indicators
- Technological environment: MS Office 365, MS Project, Agile and Waterfall Projects (PMI and Scrum Alliance), Database Oracle, PL/SQL and Delphi.
Systems Analyst and Project Leader
Stefanini Consulting
07.2007 - 10.2010
- Lead Analyst for Development and Maintenance of Enterprise Systems developed in Platform of languages in C#, Java, and in PL/SQL Database, in web technologies, how HTML, CSS, JavaScript and in Oracle Database
- Worked in the approval, validation and implementation of systems and processes for the branches of the Court of Justice throughout the State of Rio de Janeiro, totaling more than 110 notary offices
- Member of the EMERJ team (School of Magistrates of the State of Rio de Janeiro) that obtained the NBR ISO 9001:2000 Recertification, national and international certification of the efficiency and effectiveness of the Integrated Management System
- Technological environment: Oracle Database, PL/SQL, .Net and Java.
Operations and Project Coordinator
Contax/Oi-Telemar
07.2002 - 12.2006
- Technology Management in a Call Center to serve Oi's customers
- Coordination in the monitoring of teams, elaboration and implementation of IVR projects (Audible Response Unit)
- Responsible for planning and validating the forecast and negotiating the monthly invoicing of the operation, by projects and by resources
- Manager of the internal processes cell with responsibility for defining, implementing and improving new management procedures and methodologies for the area of internal communication and administrative processes and acting with the ANATEL
- Coordination for the development of ad hoc systems for management monitoring (operational and financial), BI and reports for analysis and decision-making support.
Education
Master in Information and Management -
ISCTE-IUL Higher Institute of Science and Technology
Lisbon, Portugal01.2023
Postgraduate in Management Business -
University of Lisbon - ISEG Higher Institute of Economics and Management
Lisbon, Portugal01.2019
Postgraduate in Business Management Projects -
PUC - Pontifical Catholic University
Minas Gerais, Brazil01.2013
Postgraduate in Engineering Software -
Federal University of Rio de Janeiro
Rio de Janeiro, Brazil01.2011
Graduation in Technology Information -
Centro Universitário Carioca - UNICARIOCA
Rio de Janeiro, Brazil01.2007
Skills
- MS Office tools (Word, Excel, PowerPoint)
- MS Project
- Visio
- Bizagi Modeler
- Signávio
- MS Windows
- Mac OS X
Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- PMP - Project Management Professional
- PMO-CP - Certified Professional per PMO Global Alliance
- Certified Products Manager - PMCert
- CSPO - Certified Scrum Product Owner by Scrum Alliance
- CSM - Certified Scrum Master per Scrum Alliance
- Outsystems Delivery Specialist
- Oracle Cloud Infrastructure Foundations Certified Associate
- Information Security Foundation ISO/IEC 27001
- ISO/IEC 27001 Information Skillfront Security Internal Auditor
- DEPC - Professional DevOps Essentials Certificate
- ITIL - Service Management
- VeriSM - IT Service Management (Digital Transformation)
- COBIT per ISACA
- HCMP - Human Change Management Professional
- HCMBOK Certified Professional
Languages
English
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Timeline
Project and Products Manager - PMO
Agap2
06.2018 - Current
Projects and Products Manager
Beltrão Coelho MPS
02.2018 - 06.2018
Specialist/ Project Manager and Systems
TV Globo
01.2016 - 10.2017
Projects and Products Manager - PMO
Capgemini
01.2014 - 02.2016
Specialist/Manager of Projects, Process and Systems
APSA
02.2011 - 12.2013
Systems Analyst and Project Leader
Stefanini Consulting
07.2007 - 10.2010
Operations and Project Coordinator
Contax/Oi-Telemar
07.2002 - 12.2006
Master in Information and Management -
ISCTE-IUL Higher Institute of Science and Technology
Postgraduate in Management Business -
University of Lisbon - ISEG Higher Institute of Economics and Management
Postgraduate in Business Management Projects -
PUC - Pontifical Catholic University
Postgraduate in Engineering Software -
Federal University of Rio de Janeiro
Graduation in Technology Information -
Centro Universitário Carioca - UNICARIOCA
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