Mary Golson
Millersville
Summary
Pursuing seasonal role that has professional challenges and uses my interpersonal and problem-solving skills.
Recent graduate with foundational knowledge in Tax Preparation and hands-on experience gained through H&Rs Block Academy. Prepared to restart career and make meaningful contributions with commitment and drive.
Overview
37
37
years of professional experience
Work History
Owner/Operator Liberty Tax Service
Liberty Tax Service
05.2006 - 05.2016
- Led marketing initiatives, through targeted campaigns.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients.
Field Engineer/Call Center Representative
IBM
04.1992 - 06.2006
- Managed installation and maintenance of printing systems in office and in field environments.
- Developed technical documentation for equipment specifications and operational procedures.
- Coordinated project timelines and resources, ensuring timely delivery of engineering solutions.
- Streamlined documentation procedures, improving accuracy of technical records.
- Provided technical support to field engineers and large system clients.
Landscape Design/Landscape Gardener
Dragonfly Landscapes Owner/Operator
04.1986 - 06.1992
- Designed and implemented landscape designs.
- Planted, pruned, weeded, and maintained irrigation to ensure optimal growth and health of plants.
- Trained and mentored staff on horticultural techniques and equipment operation.
Communications Field Technician
Pacific Telephone
03.1981 - 02.1986
- Installed, repaired, and maintained Fiber-optics and T2 communication systems cabling and equipment.
- Conducted routine troubleshooting on equipment across northern California service areas.
- Installed and configured new devices and system components.
- Installed and repaired network cabling, hardware and software.
Engineman 3rd Class
United States Navy, USN
12.1978 - 12.1981
- Operated, repaired, and maintained diesel generators at a remote power station facility providing uninterrupted power.
- Performed regular inspections to ensure compliance with safety standards.
Education
Associate of Arts - Environmental Design
Cabrillo College
Aptos, CaliforniaSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint resolution
Timeline
Owner/Operator Liberty Tax Service
Liberty Tax Service
05.2006 - 05.2016
Field Engineer/Call Center Representative
IBM
04.1992 - 06.2006
Landscape Design/Landscape Gardener
Dragonfly Landscapes Owner/Operator
04.1986 - 06.1992
Communications Field Technician
Pacific Telephone
03.1981 - 02.1986
Engineman 3rd Class
United States Navy, USN
12.1978 - 12.1981
Associate of Arts - Environmental Design
Cabrillo College