Matheus Bruno De Moraes
Summary
Results-oriented professional, adept in developing customized solutions and enhancing client satisfaction through stakeholder collaboration and advanced software implementation. Spearheaded API integrations and automation initiatives, significantly optimizing performance. Skilled in JavaScript, Python, and problem-solving, with a commitment to driving project success and employee engagement.
Overview
6
6
years of professional experience
Work History
Technical Onboarding Manager
IREV
Limassol
01.2023 - Current
- Develop customized solutions for clients with JavaScript and Python
- You can find some examples here: Create CRM, Create Advertisers, Create Offer Links
- Responsible for API and S2S integration between two or more parties
- Conduct personalized training sessions through webinars, group chats and one-on-one calls
- Serve as a primary point of contact for any technical queries or issues clients may encounter
- Act as a bridge between clients and the product development team
- Write comprehensive technical documentation
L2 Technical Support Engineer & Automation Specialist
Multilogin
Tallinn
01.2023 - 01.2024
- Write, review and assist on automation scripts using Selenium, Playwright and Puppeteer
- Debug automation, API and issues with cloud providers on clients' requests
- Work with databases (MySQL), conducting necessary queries and perform data processing tasks as required
- Write technical documentation and record demonstration videos to aid end-users and team members in understanding system processes and procedures
- Automation example: https://github.com/brunomoraes97/mlx_cookie_robot
- Docker example: https://github.com/brunomoraes97/docker_mlx
Full-Stack Developer
SaasPro
Jaraguá do Sul
01.2022 - 01.2023
- Responsible for developing and maintaining integration between CRMs, ERPs and Chatbots
- Constructed API wrappers and various endpoints to manage and direct incoming data
- Assisted in the implementation of a new product called SaasPro Chatbot, conducting training webinars and writing technical documentation
- Participated in an AI project that would utilize OpenAI's API to provide tailored solutions for CRM users
Technical Support Agent
SaasPro (formerly SharpSpring Brazil)
Curitiba
01.2019 - 01.2023
- Provided technical support to clients through chat and calls, offering guidance on the use of our tools and efficiently resolving technical issues
- Guidance on compliance issues in sending and receiving emails, ensuring that best practices were followed and regulations were respected
- Integrated different tools via API, using code (Python) and tools such as Zapier and Make
- Collaborate with various teams, such as Product, Development, and Customer Success, to ensure that client needs are met
Education
Bachelor's Degree - Information and Communication Technologies
Universidade Federal De Santa Catarina
Brazil01.2023
Bachelor's degree - Psychology
Universidade Federal do Paraná
Brazil01.2023
Skills
- Stakeholder Collaboration
- Software implementation
- Policy enforcement
- Employee engagement
- Cross-functional coordination
- Performance optimization
- Software knowledge
- Problem-solving
Languages
- English, Fluent
- Spanish, Intermediate
- Portuguese, Native
Personal Information
- Age: 27
- Nationality: Brazilian
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Russian
Beginner
A1
Websites
Timeline
Technical Onboarding Manager
IREV
01.2023 - Current
L2 Technical Support Engineer & Automation Specialist
Multilogin
01.2023 - 01.2024
Full-Stack Developer
SaasPro
01.2022 - 01.2023
Technical Support Agent
SaasPro (formerly SharpSpring Brazil)
01.2019 - 01.2023
Bachelor's Degree - Information and Communication Technologies
Universidade Federal De Santa Catarina
Bachelor's degree - Psychology
Universidade Federal do Paraná
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