Matheus Cruz
Production Support Analyst
Summary
Brazilian Computer Engineering, 25 years.
Contributed to a diverse, global team with strong programming logic skills, proficient in SQL Server and Postman API. Utilized Jira tools for efficient project management.
Dedicated to advancing skills in Python and exploring AI-related technologies. Developed an automatic hate speech detector, gaining valuable insights into machine learning and data analysis.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Production Support Analyst
BairesDev
10.2022 - Current
- I specialize in efficiently resolving a diverse range of technical issues to ensure seamless operations and optimal user experience. My role encompasses a multifaceted array of responsibilities, including incident triage, user communication, code analysis, and minor development tasks.
- Utilize expertise in C#, SQL, and Jira automation for rapid issue resolution.
- Expertise in handling complex systems and aligning with organizational objectives.
- Successfully resolved 80% of tickets without escalation, yielding significant savings.
Software Engineering Intern
FLEXTRONICS INSTITUTO DE TECNOLOGIA
03.2022 - 10.2022
- Assistance in the development of computer programs; software testing and test automation; support in activities related to software infrastructure; providing team support in software project-related tasks such as documentation, presentation development, and related activities.
- C#, Postman API, SQL
Systems Support Intern
BENTELER AUTOMOTIVE
01.2020 - 05.2020
- Providing assistance and support for Helpdesk, SAP, and SQL to users in Brazil and South Africa; Documentation of processes following German standards.
Education
Bachelor of Computer Engineering -
FACENS
Sorocaba, Sao Paulo, Brazil 01.2018 - 2022.05
School to School Exchange, Certificate of Completion - undefined
HORTON HIGH SCHOOL
Wolfville, NS 01.2015 - 2015.05
Skills
Customer Service
Timeline
Production Support Analyst
BairesDev
10.2022 - Current
Software Engineering Intern
FLEXTRONICS INSTITUTO DE TECNOLOGIA
03.2022 - 10.2022
Systems Support Intern
BENTELER AUTOMOTIVE
01.2020 - 05.2020
Bachelor of Computer Engineering -
FACENS
01.2018 - 2022.05
School to School Exchange, Certificate of Completion - undefined
HORTON HIGH SCHOOL
01.2015 - 2015.05
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