Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matheus dos Reis David Mesquita de Castro

Poá

Summary

Customer-focused and proactive professional with extensive experience in hospitality, sports event operations, and protocol services. Trained in Brazilian aviation laws through a certified Flight Attendant course, with proven ability to operate in high-pressure, multicultural environments. Looking to contribute to American Airlines as an Airport Operations Agent, leveraging strong communication skills and global experience.

Overview

10
10
years of professional experience

Work History

Real Estate Assistant

Family Business
01.2025 - Current
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Coordinated appointments to show marketed properties.

Retail Sales Assistant – Bottle Shop

Thirsty Camel
06.2018 - 11.2024
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.

Hospitality & Event Staff

Australian Open
01.2018 - 01.2024
  • - Provided premium guest services, including check-in, seating assistance, and VIP protocol management.
  • - Coordinated with international teams to ensure smooth operations during high-profile sports events.
  • - Managed crowd flow, security coordination, and customer inquiries.

Protocol Team Member

Rio 2016 Olympic Games
01.2016 - 01.2016
  • - Assisted athletes, dignitaries, and international delegations with transportation, accreditation, and venue access.
  • - Ensured compliance with international protocol and hospitality standards.

Education

Diploma - Leadership And Management

Australian Pacific College
Melbourne, Australia
11-2024

High School Diploma -

ETEC Presidente Vargas
Mogi Das Cruzes, Brazil
12-2014

Skills

  • Knowledge of Brazilian Aviation Laws
  • Customer Service Excellence
  • Event and Protocol Management
  • Ability to Work Under Pressure
  • Team Collaboration
  • Multicultural Communication

Languages

Portuguese – Native
English – Fluent

Timeline

Real Estate Assistant

Family Business
01.2025 - Current

Retail Sales Assistant – Bottle Shop

Thirsty Camel
06.2018 - 11.2024

Hospitality & Event Staff

Australian Open
01.2018 - 01.2024

Protocol Team Member

Rio 2016 Olympic Games
01.2016 - 01.2016

Diploma - Leadership And Management

Australian Pacific College

High School Diploma -

ETEC Presidente Vargas

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Matheus dos Reis David Mesquita de Castro