Junior Support Analyst
OKTO
Athens, Greece
12.2024 - Current
Focused on enhancing team efficiency in identifying and resolving issues, i have fluent English and lead a key role by proposing and implementing improvements on our real-time dashboard, improving the reaction time by 15 - 20%. Recently, responsibilities have expanded to include API integration support, providing assistance to the integration team regarding the communication with OKTO payment API.
- Contributed to improved team performance by streamlining the issue resolution process.
- Facilitated communication between teams, ensuring effective problem escalation.
- Assisted team with API integration and resolution of related challenges.
- Developed acknowledge in software systems and integrating APIs by assisting the integration team.
- Gained knowledge in HTTP/HTTPS and back-end to front-end communication.
