Summary
Overview
Work History
Education
Skills
Timeline
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Matheus Manoel Liberato

Miami, Florida,FL

Summary

Professional bringing 7 years of exceptional customer service. Detail-oriented, conscientious and organized. Speaks Portuguese, English and Spanish. Works well under pressure, self-sufficient, enthusiastic, and very professional. A true team player with the ability to provide diverse service. Uses constructive criticism to improve skills and job performance.

Overview

10
10
years of professional experience

Work History

Guest Experience Expert

Courtyard by Marriott
04.2023 - 03.2024
  • Assisted in resolving guest complaints related to room availability, cleanliness, service issues, or billing disputes
  • Provided exceptional customer service to ensure satisfaction of all guests
  • Monitored lobby traffic to ensure a safe and secure environment for guests
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Analyzed data from surveys to identify areas of improvement in the hotel's services.
  • Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.

Guest Services Specialist

Residence Inn Marriott
11.2018 - 01.2023
  • Created and managed effective strategies for optimizing guest experiences and promoting loyalty
  • Managed guest check-in and check-out procedures
  • Filled in for all front office and guest services shifts, including front desk, housekeeping, events planning and food and beverage
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty
  • Supported senior managers with day-to-day operational requirements
  • Resolved issues based on thorough investigations of concerns


Maintenance Worker

Irvine Company Apartment Communities
04.2017 - 11.2017
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
  • Operated varied hand and power tools to complete repairs.
  • Inspected and maintained equipment to keep items in top working condition.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Installed new locks, door handles, and door closers.
  • Handled workloads with available resources and equipment using strong planning and scheduling skills
  • Protected guests and staff with timely resolution of spills and safety hazards


Valet Attendant

Gold Coast Parking Systems
01.2014 - 04.2017
  • Greeted customers in a welcoming and friendly manner
  • Valeted guests automobiles to designated parking locations while following company policies and procedures
  • Cooperated with team members to provide top service to internal and external customers
  • Provided accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service
  • Responded to guest and visitor inquiries and resolved complaints.

Education

Associate -

Miami Dade Community College
Miami, FL

Skills

  • Trilingual
  • Exceptional communication
  • Computer Proficient
  • Policy Adherence
  • Task Prioritization
  • Customer Oriented
  • Embraces Teamwork
  • Organized

Timeline

Guest Experience Expert

Courtyard by Marriott
04.2023 - 03.2024

Guest Services Specialist

Residence Inn Marriott
11.2018 - 01.2023

Maintenance Worker

Irvine Company Apartment Communities
04.2017 - 11.2017

Valet Attendant

Gold Coast Parking Systems
01.2014 - 04.2017

Associate -

Miami Dade Community College

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Matheus Manoel Liberato