Matheus Martins
Atibaia, Sao Paulo
Summary
Dynamic IT professional with proven expertise in software installation, system diagnostics, and enhancing customer satisfaction through efficient problem-solving. At Rema Tip Top Belt & Rubber Material, significantly reduced downtime by swiftly resolving hardware and software issues. Skilled in VPN configuration and offering exceptional remote support, demonstrating both technical proficiency and strong communication skills.
Overview
1
1
year of professional experience
Work History
IT Help Desk Technician
Rema Tip Top Belt & Rubber Material
02.2023 - 11.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
IT Technician
Gazquez Eletric Panels
12.2022 - 02.2023
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
Certificate of Technical Studies - IT
FATEC Bragança Paulista
Braganca Paulista, Sao Paulo, Brazil09-2021
Skills
- Software installation
- VPN configuration
- Printer setup
- Application support
- Remote support
- System diagnostics
- Network connectivity
- Ticket management
- Server administration
Languages
English
Advanced (C1)
Timeline
IT Help Desk Technician
Rema Tip Top Belt & Rubber Material
02.2023 - 11.2023
IT Technician
Gazquez Eletric Panels
12.2022 - 02.2023
Certificate of Technical Studies - IT
FATEC Bragança Paulista
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