Matheus Vieira
Esteio, Rio Grande do Sul
Summary
Experienced Product Manager with a proven track record of 12 years at Dell Technologies. Specializing in delivering observability governance, developer productivity tools, and AI-driven insights for a diverse user base (5500+) spanning 26 countries. Possesses a strong technical foundation, successfully led a remote team of 12, achieving an impressive 99.7% reduction in instrumentation time. By leveraging Agile methodologies and IT governance expertise, optimized multi-million-dollar vendor licenses. Committed to long-term growth as a Product Leader, actively seeks mentorship opportunities with senior managers and directors at Dell to enhance leadership abilities and strategic skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Manager
Dell Technologies
03.2022 - Current
- Lead remote team of 12 (engineers, data scientists, UX) to build observability governance and developer productivity tools that impact over 5500 users in 26 different countries.
- Reduced observability instrumentation time by 99.7%.
- Delivered AI-driven insights for multi-million-dollar vendor license management.
- Enhanced efficiency across 490 apps and 26,000+ microservices.
- Tools: JIRA, Splunk, Dynatrace, Grafana, GEM, Zabbix, SCOM, GitLab CI/CD, Terraform, Ansible, PostgreSQL, Miro, Azure DevOps, Figma.
Principal Software Engineer
Dell Technologies
04.2021 - 03.2022
- Part-time assignment: Architected Splunk Data Stream Processor, a data pipelining product for real-time observability insights.
- Part-time assignment: Led product management for Observability Hub, a scalable observability-as-a-service platform, enabling on-demand service requests and reducing setup time from ~ 10 days on average to less than 10 minutes for all Dell Digital applications.
- Tools: Splunk DSP, Kubernetes, GitLab, Azure DevOps, Linux, Pivotal Cloud Foundry.
IT Infrastructure Advisor
Dell Technologies
05.2018 - 04.2021
- Managed Splunk and Phantom on-premise, processing 40 TB/day log volumes, and automated deployment tasks, boosting operational efficiency.
- Collaborated with SREs and developers to optimize Splunk dashboards for Black Friday and Cyber Monday, achieving 100% environment stability - for years in a row - during peak sales.
- Led vendor management for Splunk support, enhancements, and upgrades, optimizing licensing costs and ensuring seamless hotfix delivery.
- Tools: Splunk, Linux, Shell Scripting, BladeLogic.
IT Infrastructure & App Management
Dell Technologies
12.2012 - 05.2018
- Held multiple IT roles at Dell Technologies (2012–2018), building technical expertise in infrastructure, monitoring, and support across Linux, Windows, and Oracle systems.
Education
MBA - AI, Data Science, and Big Data
PUCRS
Porto Alegre - RS, Brazil01.2022
Graduate Degree - Intelligence and Strategic Management
UFRGS
Porto Alegre - RS, Brazil01.2020
Technologist Degree - IT Management
UNISINOS
Porto Alegre - RS, Brazil01.2018
Technical Diploma - Software Development
IFSUL
Porto Alegre - RS, Brazil01.2012
Skills
- Experienced in Scrum and Kanban practices
- User story documentation
- Stakeholder requirements analysis
- Product backlog management
- Prioritization and execution
- Roadmap planning expertise
- Effective communication with stakeholders
- Documentation management
- User feedback management
- Collaborative negotiation skills
- Cross-functional teamwork
- Technical Acumen
Certification
- Product Manager Certification (Product School)
- Disney's Approach to Quality Service (Disney Institute)
- Disney's Service Essentials: Owning the Service Moment (Disney Institute)
- Learning How to Learn (UC San Diego)
- ITIL v3 Foundation
Languages
English
Portuguese
Timeline
Product Manager
Dell Technologies
03.2022 - Current
Principal Software Engineer
Dell Technologies
04.2021 - 03.2022
IT Infrastructure Advisor
Dell Technologies
05.2018 - 04.2021
IT Infrastructure & App Management
Dell Technologies
12.2012 - 05.2018
MBA - AI, Data Science, and Big Data
PUCRS
Graduate Degree - Intelligence and Strategic Management
UFRGS
Technologist Degree - IT Management
UNISINOS
Technical Diploma - Software Development
IFSUL
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