Matheus Nascimento Sebastião Santos

• Played key role in project that significantly reduced system downtime for major clients.
• Increased first-call resolution rates by developing comprehensive knowledge base accessible to all team members.
• Led successful initiative to increase use of self-service options among customers, reducing reliance on live support.
• Achieved recognition for outstanding problem-solving skills in complex technical environments.
• Coordinate and assemble Reach Stackers in Brazil.
• Supporting for after sales and warranty.
• Supporting for sales spare parts
• Conducted in-depth analysis of recurring technical problems, contributing to long-term solutions.
• Maintained high levels of customer satisfaction, consistently exceeding departmental goals.

Conducted evaluations of mechanical equipment through preventive and corrective maintenance surveys

• Conducted workshops on preventative maintenance techniques, significantly extending equipment lifespan.
• Implemented preventive maintenance measures to decrease emergent issues.
• Improved machine efficiency by conducting regular maintenance and troubleshooting tasks.
• Frequently diagnosed mechanical problems and determined how to correct issues.
• Assembled and disassembled equipment to perform repairs and maintenance.