Maxwell Kline
Shoemakersville,RN
Summary
Dynamic professional with extensive experience in mobile blood collection operations and fleet dispatching careers. Skilled in conflict resolution, performance monitoring, and staff training. Dedicated to implementing compliance protocols and fostering a culture of exceptional customer service. Maintaining safety regulations and boosting the morale for any team I am involved in is my primary goal.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Mobile Collections Manager
Miller-Keystone Blood Center
Bethlehem, Reading And Pittston
11.2024 - Current
- Oversaw daily operations of mobile blood collection events to ensure organizational success.
- Implemented compliance protocols for mobile collections team, ensuring all tasks aligned with FDA regulatory standards.
- Collaborated with various departments to troubleshoot challenges impacting productivity and implement effective solutions.
- Led the integration of advanced technology into company operations to elevate customer service and staff support. Oversaw the upgrade of processing devices to streamline donor assistance. Implemented GPS tracking and dash-cam systems in collection vehicles to enhance arrival time precision and ensure driver safety in unexpected circumstances.
- Conducted performance audits and facilitated refresher training sessions to enhance team effectiveness.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Trained and mentored new employees on collection standards, documentation requirements and performance strategies.
- Organized team meetings to reinforce policy understanding and share updates, promoting a collaborative environment.
Retail Sales Associate
Cabela's
Hamburg
08.2017 - Current
- Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assisted in inventory management, accurately tracking stock levels and product placement.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Resolved customer inquiries and complaints swiftly, fostering loyalty and satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
Lead Staff - Mobile Collections Team
Miller-Keystone Blood Center
Reading
10.2023 - 10.2024
- Directed operations during daily blood collection events to maintain efficiency and safety.
- Facilitated seamless and efficient workflow management for each event.
- Collaborated with donor recruitment team to resolve customer service issues during blood collection events.
- Achieved a consistently low error rate in phlebotomy procedures and documentation accuracy.
- Ensured adherence to company protocols to facilitate seamless assistance for staff during collections events.
- Coordinated team strengths to achieve optimal pacing for successful events.
- Train new hire staff on company policies and procedures.
Patient Care Assistant
Reading Rehabilitation Hospital - Reading Hospital
Wyomissing
2019 - 01.2023
- Assisted patients with daily living activities, enhancing overall comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care plans.
- Educated patients and families on post-discharge care instructions, promoting recovery adherence.
- Facilitated training for new staff on hospital protocols and essential skills for safe patient handling.
- Engaged with therapy team to enhance patient care plans and modify admission restrictions.
- Was trained and commonly work on the traumatic Brain injury floor with combative and confused patients.
Education
No Degree - Kinesology
Pennsylvania State University
Wyomissing, PANo Degree - Certified Phlebotomy Technician
Reading Hospital School of Health Sciences
Reading 12-2022
High School Diploma -
Hamburg Area High School
Hamburg, PA06-2017
Skills
- Customer service management
- Performance metrics monitoring
- Staff training
- Conflict resolution techniques
- FDA regulation adherence
- BLS CPR certified
- Microsoft Office experience
- Open and positive communication skills
- Adaptable mindset
Certification
Certified Phlebotomy Technician, CPR Certified, DOT medical Card
Timeline
Mobile Collections Manager
Miller-Keystone Blood Center
11.2024 - Current
Lead Staff - Mobile Collections Team
Miller-Keystone Blood Center
10.2023 - 10.2024
Retail Sales Associate
Cabela's
08.2017 - Current
Patient Care Assistant
Reading Rehabilitation Hospital - Reading Hospital
2019 - 01.2023
No Degree - Kinesology
Pennsylvania State University
No Degree - Certified Phlebotomy Technician
Reading Hospital School of Health Sciences
High School Diploma -
Hamburg Area High School